5
SATISFACTION GUARANTEE
Druid Technology offers triple satisfaction guarantee to relieve you from any worries.
6-Month Return & Refund (customized products not included)
You can apply for return & refund within 6 months since the date of purchase, if you are not satisfied
with the device.
Requirement: The device hasn’t been deployed or damaged, as remotely tested and confirmed by
Druid. Shipment cost and data service fee incurred in the period will be covered by either party as
appropriate.
1-Year Warranty
You can get free repair or replacement within 1 year since the date of purchase if the device hasn’t
been deployed
[1]
and is not damaged by improper storage, usage, and maintenance
[2]
.
Debut Renewal Plan (Optional)
Apart from return & refund and warranty policy, you can purchase Debut Renewal Plan as a lifetime
insurance that offers you a new device without condition. You can also purchase renewal plan for
the replaced new device. After you use the service, the status of the old device will turn to
Terminated.
[1]
Collateral damages may be incurred due to accidental death, collision or missing, etc. of
animals after deployment. As a result, devices deployed will not be covered by one-year
warranty.
[2]
Improper storage, usage or maintenance may cause permanent damage and affect
warranty. Please read the following cautions carefully:
•
Keep the surrounding environment temperature of the device under 60
℃
in any
circumstances. Otherwise, permanent damage may happen to the device;
•
Keep the device away from magnetic field or electric field (for example, a transformer);
•
Take proper protection measures to prevent the device from falling on hard surfaces;
•
Don’t dismantle the device on your own.
Battery drain happens to lithium battery when you are not using the device. Overcharge and
long-time low batter-level both hurt battery performance and life. It is suggested to charge
the device for 1-2 day every 2 months to maintain proper battery level. When you dispose
your device and/or other batteries, make sure that it is done sustainably.
