Drolet R.C. WOODSTOVE, Instruction Manual, Page: 16 / 16

1700, rue Léon-Harmel, Québec (Québec) G1N 4R9
tel. : (418) 527-3060 fax : (418) 527-4311
e-mail : tech@drolet.ca web site : drolet .ca
LIMITED LIFETIME WARRANTY
The Drolet Stoves & Fireplaces warranty extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your Drolet
Stoves & Fireplaces dealer
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation are not covered by this warranty.
This warranty does not cover any scratch, corrosion or discoloration caused by over firing, abrasives or chemical cleaners. Any
defect or damage caused by the use of unauthorized parts or others than original parts void this warranty.
An authorized qualified technician must perform the installation in accordance with the Instructions supplied with this product and
all local and national building codes. Any service call related to an improper installation is not covered by this warranty.
Returned products are to be shipped prepaid to Drolet Stoves & Fireplaces for investigation. If a product is found to be defective,
Drolet Stoves & Fireplaces will repair or replace such defect and reasonable transportation fees will be refund. Repair work
covered by the warranty, executed at the purchaser domicile by an authorized qualified technician requires the prior approval of
Drolet Stoves & Fireplaces. Labour cost and repair work to the account of Drolet Stoves & Fireplaces are based on predetermined
rate schedule and must not exceed the wholesale price of the replacement part.
Drolet Stoves & Fireplaces at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. Drolet Stoves & Fireplaces may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of any warranted but defective parts
Drolet Stoves & Fireplaces shall in no event be responsible for any special, indirect, consequential damages of any nature, which
are in excess of the original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (weldings only) Lifetime 5 years
Stainless baffle 5 years 1 year
Carbon baffle 2 years 1 year
Handle assembly 5 years n/a
Ash drawer Lifetime 1 year
Cast iron parts 5 years 1 year
Ceramic glass (thermal breakage only) 1 year n/a
Paint, refractory bricks, gasket, blower, thermal switch (thermodisc) and
rheostat
1 year n/a
Gold plating (tarnishing) Lifetime 1 year
Shall your unit or a components be defective, contact immediately your Drolet Stoves & Fireplaces dealer. Prior to your call
make sure you have the following information necessary to your warranty claim treatment:
•
You name, address and telephone number;
•
Bill of sale, dealer’s name;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your Drolet Stoves & Fireplaces
dealer an Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
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