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DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not
transferable. This warranty covers brand new products only, which have not been altered, modified nor
repaired since shipment from factory. Proof of purchase (dated bill of sale), model name and serial
number must be supplied when making any warranty claim to your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse,
improper installation, lack of maintenance, over firing, negligence, accident during
transportation, power failures, downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over
firing, abrasives or chemical cleaners. Any defect or damage caused by the use of unauthorized
parts or others than original parts void this warranty. An authorized qualified technician must
perform the installation in accordance with the instructions supplied with this product and all
local and national building codes. Any service call related to an improper installation is not
covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to
support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a
product is found to be defective, the manufacturer will repair or replace such defect. Transportation fees
to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the
warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior
approval of the manufacturer. Labour cost and repair work to the account of the manufacturer are based
on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All
parts and labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of any warranted but defective parts. The
manufacturer shall in no event be responsible for any special, indirect, consequential damages of any
nature, which are in excess of the original purchase price of the product. A one-time replacement limit
applies to all parts benefiting from a lifetime coverage. This warranty applies to products purchased after
March 1
st
, 2009.
DESCRIPTION
WARRANTY APPLICATION
PARTS
LABOUR
Combustion chamber (welds only) and castings.
Lifetime
3 years
Stainless steel firebox components, secondary air tubes*, surrounds and heat
shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating*
(defective manufacture), and convector air-mate.
5 years
3 years
Carbon steel firebox components, glass retainers, handle assembly, C-Cast
baffle*, and vermiculite baffle*.
3 years
1 year
Standard blowers, heat sensors, switches, rheostat, wiring, and other controls.
2 years
1 year
Optional blowers, ceramic glass (thermal breakage only*), paint (peeling),
gaskets, insulation, and ceramic fibre blankets.
1 year
n/a
Firebrick
n/a
n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your
DROLET
dealer. Prior to your
call make sure you have the following information necessary to your warranty claim treatment:
Your name, address and telephone
number;
Bill of sale and dealer’s name;
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your
DROLET dealer an Authorization Number. Any merchandise shipped to our plant without
authorization will be refused automatically and returned to sender.
