Dreamline PRIME 31x31, Installation Instructions Manual

Page: 72 / 76

© DreamLine
®
All Rights Reserved
© DreamLine
®
All Rights Reserved
Troubleshooting
Prior to contacting DreamLine® Customer Service, please have the following information
readily available:
- Purchase Order Information
- Name, PO Number, Dealer/Vendor Name, etc.
- SKU/Model Number (see Pages 23-25)
- Factory Part Information (see Pages 23-25)
Problem/Symptom Suggested Solution
Missing Parts
•Check all shipping/packaging material for missing parts/components.
•If not found, contact DreamLine Customer Support [1-855-831-2126] to order
factory part replacement.
Magnetic Strike Vinyl (#07) is not creating a tight
seal.
•Inspect the
Magnetic Vinyl Seal (#07)
for proper installation so that the
magnets attract and create a tight seal.
•See Step 10 for an image of the correct installation method.
Water Leakage: underneath Bottom Guide Rail (#03)
•Make certain that the bottom rail is tight to the threshold and that silicone is
creating a seal along the entire length of the bottom rail.
•If the bottom rail is not making contact with the threshold, it may be necessary to
redo Steps 4-5 to create a better seal.
Water Leakage: Inline Panel/Door Glass (#05/04)
•Starting from the bottom, confirm that the Push-in Glazing Vinyl (#09) is
correctly inserted into the glass profile. [see Fig 7]
•If possible, direct the flow of water away from the area.
Door Glass (#04) is not rolling smoothly/closing
tightly.
•Use a #2 phillips screwdriver to evenly adjust the
Top Wheel Assemblies
(#17a) until the Door Glass (#04) rolls smoothly and tightly closes. [see Fig 9.4]
•The top wheel assemblies for both doors will need to be adjusted so that the
magnetic vinyls will create a tight seal when the doors are closed.
Inline Panel Glass (#05) shakes/rattles while in
operation.
•Starting from the bottom, confirm that the Push-in Glazing Vinyl (#09) is
installed tightly between the Inline Panel Glass (#05) and Glass Profile (#02) .
•Inspect the Glass Clips (#16) for correct installation and tighten if necessary.
[see Step 7]
PRIME Shower Enclosure Manual Ver 2 Rev 1a 03/2019 22
©2019 DreamLine
®
All Rights Reserved