Dover Unified Brands Randell PH120F, Operator'S Manual

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4 888-994-7636
Warranty Policies
Unified Brands believes strongly in the products it builds and backs them with the
best warranty in the industry. Standard with every unit is the peace of mind that
this unit has been thoroughly engineered, properly tested and manufactured to
excruciating tolerances, by a manufacturer with over 30 years of industry presence.
On top of that front end commitment, Unified Brands has a dedicated staff of
certified technicians that monitor our own technical service hotline at 1-888-994-
7636 to assist you with any questions or concerns that may arise after delivery of
your new Randell equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found
defective in material or workmanship. Unified Brands warrants all
component parts of manufactured new equipment to be free of defects
in material or workmanship, and that the equipment meets or exceeds
reasonable industry standards of performance for a period of one year
from the date of shipment from any Randell factory, assembly plant or
warehouse facility.
NOTE: warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Unified Brands will warranty for a period of three months following
installation, with proof of starting date, up to a maximum of fifteen
months from the date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Unified Brands covers all shipping cost
related to component part warranty sent at regular ground rates (UPS, USPS).
Freight or postage incurred for any express or specialty methods of
shipping are the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell brand unit fails due to defects in materials or
workmanship within the first ninety days, Unified Brands agrees to pay the
contracted labor rate performed by an Authorized Service Agent (ASA). Any
warranty work performed by a non-ASA will not be honored by Unified Brands.
Please consult Randell Technical Support for a complete listing of ASAs. A
complete listing of ASAs may also be found on the Randell page of our web
site at
www.unifiedbrands.net . Warranties are effective from date of shipment,
with a thirty day window to allow for shipment, installation and setup. Where
equipment is shipped to any site other than final installation, Unified Brands
will honor the labor warranty for a period of ninety days following installation