DoubleSight DS-7OU Troubleshooting Manual Download Page 9

On Vista WDDM, applications such as games that use Direct3D will not display on a DisplayLink 

attached screen that is set to primary. (1815) 

Some players, including Windows Media Player, do not play DVD content well on DisplayLink 

attached screens which are set as primary. (2084)

 

Known issues with specific players and applications

 

On Vista WDDM, if Windows Media Player is moved to the DisplayLink screen and is then made 

full-screen, the screen blanks. To get out of this situation, either double click on the blank screen 

and the player window is restored to non-full screen mode, or right click on the blank screen to 

invoke the player context menu and select exit full screen. (2032) 

Skype video is believed to be unreliable with Vista. It may cause crashes.

On Vista WDDM, if W1nDVD is asked to play High-Definition content on a DisplayLink screen, 

the content will not display and the player may crash. This is because the player uses hardware 

overlays, which are not supported by DisplayLink software. (1986)

 

On Vista WDDM, if Pow erDVD 7 is playing video on a DisplayLink attached screen, and if the 

screen is rotated, then PowerDVD 7 crashes. The workaround is to apply rotation to the screen 

before launching PowerDVD 7. (2013) 

E4. Installer and Auto-update function

 

----------------------------------------------------

The installer and auto-update function work on all supported operating systems, both hardware-first 

and software-first. 

Known issues

 

Do not attach two new DisplayLink devices at once as software for one of them may fail to install. 

Instead, fully install one device and see it working before attaching a second device. (2022) 

On Vista WDDM, the machine may drop to basic mode when a new DisplayLink screen is 

connected. This is because of Vista’s normal performance calculation when new screens are 

attached. Aero mode can be restored through Control Panel -> Windows Colour and Appearance -> 

Open classic appearance properties for more colour options -> Windows Aero. (2069) 

If you attach a new DisplayLink device, allow software to start installing, then cancel the install 

part way through, hardware-first install may no longer work. To complete the install, it may be 

necessary to run setup.exe directly. (1573) 

Virus checkers set to very high security may prevent the installer from running. They should be 

set to lower security during installation and restored to high security once installation is complete. 

(935)

   

 

Summary of Contents for DS-7OU

Page 1: ...re CPUs and of course the latest Dual and Quad Core CPUs The performance of the software is dependent upon the processing power available and so more capable systems offer higher performance Recommend...

Page 2: ...ks closely with the graphics drivers for the PC s graphics card This software supports interworking with single graphics cards from Intel ATI Nvidia and Via including NVidia SLI in SLI mode DisplayLin...

Page 3: ...k screen flashes continuously when resuming from hibernation To cure the problem detach and re attach the DisplayLink screen To prevent the problem set the PC to require a password when coming out of...

Page 4: ...oftware This has been observed with versions since ATI driver version 8 360 This can cause problems when a screen is attached to the PC To work around the problem uninstall the ATI Catalyst Control Ce...

Page 5: ...n 3077 On some Nvidia SLi systems it is not possible to enable or disable SL1 mode while a DisplayLink screen is attached 3147 Triple SLi systems are not supported 3146 DisplayLink software is current...

Page 6: ...change display settings using DL GUI change display settings using WDP Known Issues Hibernate sleep monitor power save screensavers On Vista very occasionally DisplayLink devices fail to resume from h...

Page 7: ...CRT monitors may show speckles at very high resolutions This is because the DisplayLink device cannot always support the high pixel clock required with high CRT refresh rates 2155 After a reboot the n...

Page 8: ...close and restart the video player With Vista WDDM on some lower spec PCs videos on DisplayLink attached screens pause frequently for several seconds at a time This is because there is insufficient s...

Page 9: ...reen and if the screen is rotated then PowerDVD 7 crashes The workaround is to apply rotation to the screen before launching PowerDVD 7 2013 E4 Installer and Auto update function The installer and aut...

Page 10: ...ows Display Properties dialog box Known issues hibernate sleep monitor power save screensavers On all OSes the desktop background is occasionally missing after restart or after resume from sleep or hi...

Page 11: ...ayLink screens may go black 4446 In PowerPoint the Display slide show on menu has a bug which means that it does not work when there are gaps in the numbering of enabled displays as shown in WDP Users...

Page 12: ...isplay mode position or arrangement of attached screens while a video is running This usually confuses the video player and the video may stop playing 1982 Some players including Windows Media Player...

Page 13: ...2000 DisplayLink software fails to install on PCs where Service Pack 4 was installed before installing a MUI pack This is a Windows issue see Microsoft Knowledge Base article 263212 To work round thi...

Page 14: ...l Chinese Other languages are complete Vista XDDM Occasionally after install and reboot the DisplayLink devices are not operational In this case reboot again and they become operational 969 Smart USB...

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