DOT-500
Manual
Problem Solving
FAQ
Problem
Solution
Product does not turn on.
When the product is shipped from the factory, the
circuitry is disconnected. Press the power button for 2
seconds or longer, when the product will turn on.
Check if the battery is fully charged and charge the
battery before using the product.
No sound from the
speaker.
Check if the volume of the product is not set at 0.
Screen is dark
Enter into
‘Setup’ and adjust the lighting.
Some points in manual
are unclear.
Use customer support in the Web site or contact
customer center over phone, and a customer support
agent will be glade to help you.
The product seems to be
hot.
This product is designed to properly radiate the heat
generated inside the product through the case.
If the product is used for a long period of time or the
adapter is connected for long, you may feel warmth
from
the case please use the product at ease as there is no
problem with the product.
The PC does not
recognize the product.
If the connection is frequently cut and instable, please
connect the product not to a separate hub but directly to
the USB terminal of the PC.
