Warranty
All
dot-spot
products are 100% checked and tested before they leave our house. However, it cannot
be completely ruled out that isolated errors occur during operation.
We grant a two-year warranty within the framework of the statutory provisions Date of purchase
(receipt). The guarantee relates to the perfect function of the
dot-spot
garden and object spotlights
and accessories when used as intended.
The guarantee does not cover damage caused by normal wear and tear or mechanical destruction
caused by external forces. The guarantee includes the replacement of the defective parts. There is
no entitlement to compensation for consequential damage. In particular, there is no entitlement to
reimbursement of consequential damage resulting from improper use or improper assembly of the
products. Correct assembly is described in the assembly instructions.
These warranty conditions have been in effect since January 1st, 2021 / Subject to technical
changes and errors.
Service
First of all, send your complaint containing the damage report (what does not work? what are the
symptoms of the failure?), a copy of your invoice (fax, scan, digital image) as well as your contact
information by e-mail, fax-message, letter or phone to the service center specified below. We will
immediately make sure to find the solution.
Return
In case a return has been agreed, please send us the luminary in its original packaging or in an
equally safe packaging together with the complaint documents. Please, contact us for shipment
terms first.
Service center
Service
dot-spot GmbH & Co. KG
Industriestraße 1a
90592 Schwarzenbruck / Germany
Email [email protected]
Phone +49 (0) 9128 / 72 22 17 - 0
Fax
+49 (0) 9128 / 72 22 17 - 9
11
en
