5
EN
5
The range and territorial scope of the warranty:
The faulty product should:
DOSPEL company assures efficient operation of the device
- be delivered to a specialized and authorized service point -
in accordance with the technical-operational conditions
preferred by DOSPEL, DOSPEL'S commercial consultant or
attached to the warranty. The guarantee covers
directly sent to DOSPEL company via a freight company,
constructional and material defects of devices. The
- include a complete and properly filled warranty certificate,
following guarantee is valid at the territory of the Republic
copy of the proof of purchase as well as complaint protocol
of Poland.
(available on the manufacturer’s website or in the place of
WB-S, VENA, NF, EF -
Warranty includes free repair of the
purchase).
device for a period of
2
years from the date of purchase
.
WOS, WOKS -
Warranty includes free repair of the device for
The complaint will be dealt with within 14 working days from
a period of 5 years from the date of purchase - on condition
the day the product is delivered to the headquarters of
that the bearings have been replaced in the third year of use
DOSPEL in Częstochowa or to an authorized service point
by an authorized service provider (surcharge).
D
evices are
designated by DOSPEL. The client will be informed about the
delivered to the site at the customer's expense.
results of the inquiry via telephone or courier.
Claims arising hereof come into being as of the date of
In case of loss of the guarantee card, guarantee period last up
purchase of the device. They expire as of the last day of the
to 2 years
guarantee period for a particular product, counting from the
day of purchase, mentioned above in relation to particular
The faulty product shall be replaced for a new one when:
products. The following guarantee does not exclude, limit,
- DOSPEL states that
removal
of the defect is impossible, or
nor suspend the powers of a buyer resulting from non-
the costs of the removal are too high in the opinion of
conformity of the products with the contract.
DOSPEL,
- it is repaired for the fourth time (during the warranty period)
due to the same production defect,
Exclusions:
The warranty does not cover defects arising as a result of:
If a given device is inaccessible, the new one can be given to a
- mechanical forces,
client. The new device shall have similar dimensions and
- dirt,
technical parameters.
- alterations,
- constructional changes,
- activities related to conservation and cleaning of the
Costs of warranty:
device,
- costs of the delivery of the device, by a person having
- accidents,
warranty rights, to the repair service, a consultant or the
- natural disasters,
producer are paid by the above mentioned person,
- chemical factors,
- costs of reparation are fully covered by DOSPEL,
- atmospheric factors (discoloration, etc.),
-
i
n case a guarantee claim is rejected by Dospel, product will
- improper storing,
be sent back to the posting address at the addressee's
- unauthorized reparation,
expense.
- transport via freight company or by post,
- improper installation of the device,
DOSPEL makes decisions with regard to the way of removing
- improper operation of the device (see technical-
failures and defects. Decisions made by DOSPEL with regard
operational conditions).
to the warranty claims are considered final. Duplicates of
warranty cards are not issued.
Guarantee claims shall be refused thereat. Moreover the
DOSPEL can decline complying with the term of reparation
guarantee does not cover claims in virtue of incorrect
when the processes in the DOSPEL company are disturbed by
calculation - arising during the selection of technical
e.g. natural disasters or social unrest or other factors that may
parameters by a buyer or a subcontractor.
have an influence on the realization of a given complaint on
time or because of the inaccessibility of components, the
defect cannot be removed within the period stated in the
The realization of client's rights shall happen by:
warranty. DOSPEL does not take responsibility for any
- the reparation or free of charge replacement of parts
mistakes which could be a result of the print that can occur in
recognized by DOSPEL as defective,
the Warranty Card/Technical-Operational Card. DOSPEL
- removal of other defects of the device,
reserves the right to introduce changes considered to be
- the term 'reparation' does not cover the activities stated in
useful in relation to the produced goods, without the
the manual (conservation, cleaning), which the user is
alteration of their basic characteristics in a meaningful way.
obliged to perform on his own.
One of the major goals of DOSPEL is aiming to ensure its
clients' maximum satisfaction with the purchased product,
The warranty is valid when:
which through its functionality and indefectibility makes a
- it has been filled in correctly,
contribution to the comfort of everyday life.
- it is submitted only with a receipt or a copy of an invoice
(the proof of purchase),
We wish you satisfactory exploitation
- the date of purchase on the warranty card is identical as
the one on a receipt or a copy of an invoice.
DOSPEL Sp. z o.o.
Guarantee
