Installation of your alarm
Connection
The alarm unit you have been provided is easy to install and simply requires
connecting as shown below:
Simply press the base unit button or pendant button once
Making a test call
ALARM
NOT ALARM
=
• The button will flash red for several seconds to confirm a call is being made.
• Then the front light will go steady red and the unit will announce….
• “[Alarm type], please wait, dialling for assistance”
• This message will be repeated for a few seconds before the unit starts to dial.
• The call will be answered by a contact centre operator who will say “You’re
through to Welbeing, how can I help?”
• Advise the operator you have just self-installed the alarm, are new to the
service and are placing a test call.
• A conversation can now be held between you and the contact centre
operator, who will:
- Confirm your customer name and the address where the unit is fitted.
- Welcome you to the service and confirm how clear they can hear you.
- Confirm telephone number the alarm is connected to (in case different to
that held on customer’s record).
- Ask where in the property the unit has been installed.
- Ask you to press the button on the alarm base unit to provide a further test.
- Ask the location of the smoke detector (if relevant) and for it to be tested.
- Finally request, if we have not received full customer information, for you
to follow the link in the email sent upon placing the order and submit the
information without further delay.
• Once the call is complete the operator will close it down and the light on the
front of the unit will return to steady green.
• If you have a smoke detector, once installed, it will automatically raise an
alarm to our contact centre if it senses smoke.
• No matter how the call is raised (from pendant, smoke detector or the
button on the alarm unit) the unit will start to make an emergency call.
• If the operator cannot hear you, they will attempt to call you on the landline.
1. Take your alarm unit out of the box. You will notice that the power lead is
already connected.
2. Uncoil the power lead fully and plug it into a wall socket.
3. Remove the cover from the back of the unit (the one with the large barcode
label on it).
4. Turn the switch in the right-hand corner to ‘on’. Replace cover.
5. The green power ‘on’ light will come on and the red connectivity light will
begin to flash.
6. Once the red light stays on, you are ready to go.
