6
dormakaba RFID Encoder
PK3695
03-19
Troubleshooting
USB cable must be attached whenever you are configuring the encoder.
After Configuration: Connect a USB Cable for USB communication or an Ethernet cable with POE for
TCP/IP communication.
**Do not connect USB cable to PC when configured for TCP/IP communication**
**If ethernet connection is not POE, use the included USB power adapter for power**
Connection Issues:
• Ensure the encoder’s Station ID is selected in the Client Terminal Settings
• Ensure that Kaba Encoder USB Bridge Service is running
• Ensure that Kaba IP Encoder Service is running (KIPES)
• Ensure the CRS is running
• Ensure you are using the correct cable (USB or Ethernet)
• Confirm that the minimum prerequisite software (System 6000 5.6.8.0) and firmware (Encoder
V.1.012) is installed
• Remove the power from the encoder, wait five seconds and power it back up (Repeat as
necessary)
• Restart KIPES and Kaba Encoder USB Bridge Service
• Restart PC
Configuration Issues:
• Make sure that the encoder is not already assigned in the CRS
• Make sure that the USB cable (P/N 71680) is attached. (Third party cables may not function
properly)
• Ensure station ID entered was less than 16 characters
• If server not correctly assigned on workstation, do the following:
Edit the Saflok.ini file located in the SaflokV4 folder to enter the server IP address under the
database section. Save the file and test encoder function.
Example:
[Database]
LinkPath=\\xx.xxx.xxx.xx\SaflokData\
MsgLinkPath=\\xx.xxx.xxx.xx\SaflokData\
