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Dollamur Sport Surfaces (“Dollamur”) offers a limited warranty on all of its products (“Dollamur
Warranty”). The Dollamur Warranty period for each type of product is as follows:
DOLLAMUR LIMITED WARRANTY
Dollamur Product Type
Custom Vinyl Sports Mats
Swain Martial Arts Mats
GymTurf Indoor Sports Turf
Carpet-bonded Sports Mats
Warranty Period
5-Year Limited Warranty
•
100% replacement in years 1, 2, 3
•
50% replacement in year 4
•
25% replacement in year 5
10-Year Limited Warranty
•
100% replacement in years 1, 2, 3
•
50% replacement in year 4
•
40% replacement in year 5
•
30% replacement in year 6
•
20% replacement in year 7
•
10% replacement in years 8, 9, 10
3-Year Limited Warranty
•
100% replacement in year 1
•
66.7% replacement in year 2
•
33.3% replacement in year 3
3-Year Limited Warranty; 100% replacement
Dollamur warrants that its products will be free from defects in materials or workmanship with proper
installation and normal use and care for the warranty period stated above.
The Dollamur Warranty is only valid if:
•
The mat was received and installed in full accordance with the Care & Handling Manual provided
with the mat delivery and available online at www.dollamur.com; and,
•
The mat has been subjected to normal use for which the mat was intended, and the mat has
been cared-for on a regular basis per the Care & Handling Manual instructions; and,
•
The mat has not been subjected to vandalism, misuse, neglect, accident, extended improper
storage, nor has the mat been altered in any way.
The Dollamur Warranty is subject to normal wear and tear of the mat with normal use. The Warranty
does not cover any cosmetic changes to the mat, such as scuff marks, denting or compression from
handling or storage, and any fading or marring of the mat.
The FLEXI-Connect
®
system falls fully under the Dollamur Warranty; except, however, the Dollamur
Warranty does NOT cover damage to the FLEXI-Connect
®
system due to improper handling of the
mat.
Return and replacement freight of any valid warranty claim is covered as follows:
•
Dollamur will pay 100% of the return and/or replacement freight if the valid warranty claim is
made during the first year after the mat was purchased;
•
Dollamur will pay 50% of the return and/or replacement freight if the valid warranty claim is
made during the second or third years after the mat was purchased;
•
The customer is responsible for paying all return and/or replacement freight after the third year
following the date the mat was purchased.
Dollamur reserves the exclusive right to consider all warranty claims submitted by its customers and
to make warranty claim decisions on a case-by-case basis in its sole discretion.
©
Dollamur Sport Surfaces 2017
