Attention:
This product is intended to power and charge your Dolby IMS unit. It cannot restore the private key
of your Dolby IMS (that was lost due to a low battery). A Dolby IMS without a private key forces the
unit into Federal Information Processing Standards (FIPS) lock. Due to this state, the Dolby IMS
cannot play encrypted content. If you are experiencing this issue, you must return your Dolby IMS to
Dolby for rework.
1.2 Contacting Dolby
You can contact Dolby Cinema Solutions and Support using email or regional telephone numbers. You can
also access documentation by visiting the Dolby customer portal.
Contact Dolby Cinema Solutions and Support
• Send an email to
.
• Call:
Americas: +1-415-645-4900
Europe/Middle East/Africa (EMEA): +44-33-0808-7700
Asia-Pacific (APAC): +86-400-692-6780
Japan: +81-3-4540-6782
Access documentation
Visit
.
Submit feedback about this documentation
Send an email to
.
Contacting Dolby
Dolby Integrated Media Server Docking Station Manual IMS.OM.005903.DRM Issue 3
7
23 June 2020
