17
Troubleshooting
Symptom
Possible Problem
Solution
Unit does not
turn on
AC adaptor does not plug into the wall
socket and the other end is not pluged
into the power supply jack at back of the
unit
Plug the adaptor into a working wall
socket and plug the connector into
the supply jack on the unit
CR32 doesn't
respond
CR32 requires a reset
If unit is plugged in and doesn't
respond, try resetting following these
steps:
a) unplug unit from the power source
b) remove back up batteries
c) wait a few minutes, then resume
use
AUX IN sound is
too low
System or your personal device volume
setting is too low
Turn up the unit or your personal
device volume
Sound source is distorted
If the smart phone/tablet or other
device sound source is old or of poor
quality, distortion and noise are easily
noticed with high-power speakers.
Try a different audio file from a
trusted source.
FM band radio is
very noisy
FM loop antenna isn't located properly
Move the FM loop antenna away from
the main unit and rotate it for best
reception
Alarm not
working
(AM)/PM time/alarm time not set correctly
When setting clock or alarm time,
take note of the PM indicators
Tablet won’t
charge
Wrong USB port is pluged in
Only the center
red
USB port
provides 5V/ 2.1A power for most of
the tablet charging
Volume level is set too high
Decrease the volume
Sound is
distorted