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REPAIR & BATTERY REPLACEMENT
Receiver, Battery and Charger Warranty
DogWatch Inc. provides a 1 year limited warranty from the date of purchase
on both parts and labor.
• Warranty does not cover repairs or replacement due to misuse by the
owner or dog, improper maintenance or lost units.
• The warranty is void if the unit has been altered or an unauthorized
person has attempted repair work.
• Warranty is non-transferable.
Procedure for Repair Work
• All warranty work must be completed at DogWatch Inc. Return shipping
to DogWatch Inc. is owner’s responsibility.
• If repair is covered under warranty, the cost for shipping the product
back to the customer (ground service) is covered by DogWatch Inc.
Expedited shipping service is at owner’s expense. If the repair is not
covered under warranty, all shipping costs are the owner’s responsibility.
• Credit Card information is required prior to service work beginning.
• When returning a unit for repair, include a description of the problem
with your name, address, daytime phone number and email address.
Battery Replacement
Battery replacements can be purchased from DogWatch,
Inc.:
Customer Service
10 Michigan Drive, Natick, MA 01760
(800) 793-3436
Monday-Friday, 9
am - 5
pm EST.
email: [email protected]
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