22
23
1500 CP Series, and i Pet Series, and the Water Resistant Receivers of the RRS,
RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work.
Battery replacement by the customer during the rst year of the 2-year Limited Lifetime
Warranty is not recommended. If the customer chooses to replace the batteries, any
damage to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra.
Dogtra is not responsible for loss of training time or inconvenience while the unit is
in for repair work. Dogtra does not provide loaner units or any form of compensation
during the repair period.
A copy of the sales receipt showing the purchase date may be required before warranty
work is initiated.
If the repair costs are not covered under warranty, we will call you for payment
information and authorization.
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR WARRA TY for the
175 CP, 180 CP, 200 CP Gold C Series, 210 CP Series, 280 CP C Series, 300M
Series, 1400 CP Series, 1500 CP Series, 1600 CP Series, 1700 CP Series, 1800 C
Series, 1900 CP S Series, 2000T&B Series, 2200 CP Series, 2300 CP Series,
2500T&B Series, 3500 CP Series, SureStim Series, ARC, Combo and the EDGE RT.
The warranty begins from the date of purchase. For the rst two years, coverage is for
both Parts and Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered
for the rst year only. After the rst two years, the Limited Lifetime Warranty covers
Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred,
the cost of Accessories after the rst year, and Labor fees associated with out of warranty
repair work, are the customer’s responsibility. Labor fees will be variable depending on
the extent of the work required. The Limited Lifetime Warranty expires 5 years after a
model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and or a proof of purchase is required to initiate repair
work under warranty. If you were unable to register your product within 30 days of
purchase, we will accept all products for repair with a proof of purchase. We strongly
recommend keeping the original receipt. If your product is not registered and a proof of
purchase is not available at the time of service, Dogtra will estimate the age of the unit
by the serial number. Serial number estimates can differ from the actual purchase date. A
serial number estimate is the only method of determining an approximate date of
purchase without product registration or a proof of purchase.
Not Covered Under Warranty
Dogtra D ES
T offer warranty for products that have been bought secondhand or as
a resold product.
Dogtra D ES
T replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase.
Dogtra D ES
T cover the cost of shipping outside of the Continental United States.
Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products purchased
from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair.
Dogtra D ES
T cover the cost of repairs and replacements due to misuse by the
owner or dog, improper maintenance, and or lost units. Any water damage on the Water
Resistant Transmitters of the 175 CP, 180 CP, 200 CP Series, 1400 CP Series,
Discover other pet supplies on our website.
