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or moisture will affect the range of your unit. For the
best range, hold the transmitter vertically above your
head, and or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio
towers. For the best results, operate away from these
structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside
the charging port should stand straight up and rm in the
center. If the pin is wobbly, broken or missing, you will
need to send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean
out any dirt with a cotton swab and some rubbing
alcohol. If your dog was in salt-water, be sure to rinse
the receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can
replace them yourself by contacting Dogtra for a
replacement battery. Damages incurred to the unit due to
improper battery installations are not covered under the
warranty. Dogtra strongly recommends sending the unit
in for inspection.
5. My dog has skin irritation.
- This may be due to an improper t or from wearing the
unit too long. If your dog exhibits signs of skin irritation,
consult with a veterinarian. nce the dog’s skin returns
to a normal condition, continue to use the collar and
check your dog’s neck each time you use the unit.
Troubleshooting Guide
1. My dog is not reacting to the collar.
- Make sure the receiver collar is turned on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s
thick or long coat. To place an order for longer contact
points, please contact Dogtra or a Dogtra dealer. If you
are already using longer contact points, you may need
to trim the hair on the dog’s neck, so that both contact
points are touching the dog’s skin.
- The intensity level may be too low for your dog.
Increase the stimulation until the dog responds, usually
by a neck movement, head shaking, or looking over the
shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog’s. You may
need to try the unit on your ngertips where sensitivity
is higher and or increase the stimulation level. Be sure
both contact points are touching both of your ngertips.
- The battery may be low, check the LED indicator light
on the transmitter and receiver collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced.
The
transmitter has no range, or the stimulation is
weaker when my dog is farther away.
- Check to see if your ngers are touching the antenna,
as the range may decrease substantially.
- The range indicated on the unit’s box is for at terrain
(line of sight). Heavy brush, trees, hills, buildings, and
