40
WARRANTY AND REPAIR INFORMATION
* Battery replacement by the customer
during the first year of the warranty is not
recommended. If the customer chooses to
replace the batteries, any damage to the unit
during the change-out by the owner will void
the warranty.
The warranty is void if the unit has been
altered or an unauthorized person has attempted
repair work.
Procedure for Repair Work :
The cost of shipping products under warranty
back to Dogtra is the
customer’s responsibility
.
Dogtra will provide/pay (via regular ground
service, within the continental United States) the
shipping cost back to the customer. Any expedited
shipping service will be at the customer’s
expense. Dogtra is not responsible for loss of
training time or inconvenience while the unit is in
for repair work.
Dogtra does not provide loaner
units or any form of compensation during the
repair period.
41
WARRANTY AND REPAIR INFORMATION
A copy of the sales receipt showing the
purchase date is required before warranty work is
initiated.
Please include a brief explanation outlining the
problems and include your name, address,
city/state/zip code,
daytime phone number,
evening phone number, and email address
.
Or, you can visit our website at www.dogtra.com.
Click on the Service Request Form, print it out
and follow the instructions.
If repair costs are not covered under
warranty, we will call you for credit card
information once the work has been completed
.
For any questions concerning your Dogtra
products call us Toll Free at 1-888-811-9111, M-F
8:30AM - 4:00PM, Pacific Time, or email us at
[email protected] for specific repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
Summary of Contents for 280NCP Tlatinum Series
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