36
TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
looked at. If you suspect your charger/splitter is
not functioning properly please contact Customer
Service at [email protected] or (888) 811-9111.
You can send in your charging units to have us
inspect them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to send
the unit in to the Repair Dept. The charging port
must be clean prior to charging, clean the dirt out
with a cotton swab and some rubbing alcohol. If
the dog is in salt-water, be sure to rinse the receiver
and charging port with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may be replaced. You
can replace them yourself by contacting Dogtra.
Damages incurred to the unit due to improper
battery installation are not covered under any
warranty. Battery replacement is the only time
customers should open the unit, any other
unauthorized servicing or tampering with the unit
voids your limited lifetime warranty. If you are still
having problems after replacing the batteries,
Dogtra strongly recommends sending the unit in for
inspection.
37
WARRANTY AND REPAIR INFORMATION
provides the original
purchaser with a
LIMITED LIFETIME
WARRANTY
. Limited Lifetime Warranty
begins from the date of purchase. For the first
two years coverage is for both parts and labor,
on all our products purchased new. Accessories
such as, chargers, splitter cables, antennas,
straps and
batteries
have a one-year warranty
from the date of purchase. Once the first and
second year warranty coverage expires, the
Limited Lifetime Warranty will cover for all
parts except accessories and labor fees. Labor
fees and shipping fees incurred are the
customers’ responsibility. Labor fees will be
variable depending on the extent of work
required. The Limited Lifetime Warranty will
expire 5 years from the date a model is
discontinued in production by Dogtra Company.
WARRANTY AND
REPAIR INFORMATION
Summary of Contents for 280NCP Tlatinum Series
Page 1: ......
