Dodge CHALLENGER 2020, Owner'S Manual

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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
P
REPARE
F
OR
T
HE
A
PPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
P
REPARE
A L
IST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
B
E
R
EASONABLE
W
ITH
R
EQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take
the vehicle to an authorized dealer. They know
your vehicle the best, and are most concerned
that you get prompt and high quality service. The
manufacturer's authorized dealers have the
facilities, factory-trained technicians, special
tools, and the latest information to ensure the
vehicle is fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.

If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.

If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:

Owner's name and address

Owner's telephone number (home, mobile,
and office)

Authorized dealer name

Vehicle Identification Number (VIN)

Vehicle delivery date and mileage
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