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Technical Support & Warranty …………………
F
REE
S
UPPORT THROUGH EMAIL
&
W
EB
Visit our website at
www.docucap.com
. Click the Support section where you can access valuable information including: Installation guides,
FAQ’s, spare parts ordering, troubleshooting, driver downloads, and email your scanner issue to
.
T
ECHNICAL
S
UPPORT BY
T
ELEPHONE
1-408-436-6152
(10:00 A.M. - 5:00 P.M. U.S. Pacific Time Monday - Friday)
For all DocketPORT
®
products you can speak directly to a technical support representative or leave a message for call-back. You will be
connected to a highly trained, friendly, and professional support agent who will work with you to resolve your issue. For expediency, please
be in front of your system with your software and documentation handy for troubleshooting.
*Telephone support calls will usually be answered within 1 business day, however we strongly suggest that you make contact via email first, to
provide an explanation of the problem you are experiencing and a call back number if is necessary for us to speak to you directly.
Product Warranty Information…………………
Statement of Limited Warranty for the United States, Canada and European Economic Community:
Machine – DocketPORT
®
488
Warranty Period – 1 year *
Contact your place of purchase for warranty service information
Warranty for Machines:
The manufacturer warrants that each machine if free from defects in materials and workmanship and conforms to the manufacturers
published specifications. The warranty period for a machine is a specified, fixed period commencing on its date of purchase, as evidenced
by your original sales receipt.
Extent of Warranty:
The warranty does not cover the repair or exchange of a machine resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance or failure caused by a product for which the manufacturer is not responsible. The warranty
is voided by removal of alteration of machine parts or identification labels.
Items not covered by the warranty:
Host computer operating systems, application programs or hardware configurations
For customer service or further warranty information please email
.
Please provide model name and number, place and date of purchase, your name and daytime telephone number and a description of the
difficulty you are experiencing. You will normally receive a written email response or call-back within 1 business day.
Document Capture Technologies Inc.
1798 Technology Dr. Suite 178
San Jose, California 95110
Main 1-408-436-9888
Technical S1-408-436-6152
Updated Drivers and User Guides
http://www.docucap.com/index.php?/downloads/index
