70
Othe
rs
Support
Troubleshooting
Check for the necessity of software update first, and update the software if necessary.
⇒
P73
When checking the following items not to improve the state, contact "Repairs" on the last page of this manual (in Japanese only) or
DOCOMO-specified repair office.
✜
Power supply and charging
●
FOMA terminal cannot be turned ON.
･
Is the battery pack installed correctly?
･
Is the battery exhausted?
●
FOMA terminal cannot be charged (the charging
light does not turn on).
･
Is the battery pack installed correctly?
･
Are the adapter and FOMA terminal set correctly?
･
Is the AC adapter connector securely inserted to
FOMA terminal or to Desktop holder (Optional)
when you use AC adapter (Optional)?
･
Is AC adapters power plug or cigarette lighter
plug inserted to the outlet or cigarette lighter
socket correctly?
･
Is the charging jack of FOMA terminal dirty when
you use desktop holder? If it is dirty, clean with a
dry cotton swab etc.
･
If you call, perform communication or operate
other function for a long time while charging,
temperature of FOMA terminal rises and the light
may turn off. Charging is stopped in high
temperature state due to safety. Wait until the
temperature of FOMA terminal drops after using
the terminal and charge again.
✜
Terminal operation
●
Turning the power off or restarting automatically
happens.
If the jack of battery pack is dirty, the contact may
become poor and the power may shut OFF. If it is
dirty, clean with a dry cotton swab etc.
●
No operations are performed even by keypad
operation.
Have you activated All lock, Omakase Lock,
Operation lock, or Security lock?
●
The operation time provided by the battery pack is
short.
･
Is your terminal left for a long time under the
state of out of service area? Out of service area,
more power is consumed to search available
radio waves.
･
The operation time provided by the battery pack
varies by the operating environment and battery
pack's deterioration.
･
The battery pack is a consumable part. Each time
it is charged, time available with each charging
reduces. Even the full charge state, when the
operation time is too short, purchase a new
battery pack of the specified type.
●
The UIM is not recognized.
･
Is UIM installed in the right direction?
･
Is UIM (blue) inserted?
●
FOMA terminal etc. become hot while operating/
charging.
While operating or charging, or if you use i-
α
ppli,
videophone call, 1Seg watching, etc. for a long time
while charging the battery, FOMA terminal, battery
pack and adapter may become hot. There is no
problem about safety and continue to use it.
●
Clock is not correct.
In the state of turning on the power over a long
period of time, the clock time may become
incorrect. Set Auto time adjust of Date and time
setting to "ON" and turn off/on the power in a place
with strong radio wave conditions.
✜
Calls
●
Calls are not connected (Even when moving, "
圏外
(out of service area)" does not disappear or
although radio waves are enough, making/
receiving calls is unavailable).
･
Turn the power off and on, or remove and attach
battery pack or UIM.
･
Even when the signal meter on your FOMA
terminal indicates there are strong radio waves,
due to the type of radio waves, making/receiving
calls may be unavailable. Move to call again.
･
Is Specified caller, Anonymous caller or
Unregistered caller set?
･
Due to the crossing of radio waves, at the
crowded public places, calls/mails are crossed
and the connection status may not be good. In
this case, "Please wait for a while" appears and
the caller hears a busy tone. Move to other place
or call again at other time.
●
Calls cannot be made using the keypads.
Have you activated All lock, Omakase Lock, Self
mode, Keypad dial lock, Security lock, or Call/Mail in
Function lock of Kid-safe mode?
✜
Osaifu-Keitai
●
Osaifu-Keitai function is unavailable.
･
Do you hold
mark of FOMA terminal over IC
card reader?
･
When removing the battery pack, IC card
functions are unavailable regardless of the IC card
lock settings.
･
Have you activated Omakase Lock or IC card lock?
