DMP Electronics EBOX-58 Series, User Manual

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EBOX-58 Braswell User Manual
DMP Electronics Inc. 38
Terms and Conditions
Warranty
The warranty terms for EBOX are twelve (12) months from the shipped month. During the warranty period, DMP
Electronics will repair replace the product covered under this limited warranty.
Service and Support
DMP Electronics Inc. provides the technical support for hardware problems with your system throughout the
warranty period. The technical support service is limited to configuration and operation of EBOX sold by DMP
Electronics Inc. The technical support service does not offer software tutoring or training.
Return Merchandise Authorization (RMA) policy
If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support service to
obtain an RMA number before attempting to return any part. Please refer to your nearest dealer for:
To obtain an RMA number, Purchaser must follow procedures as below
：
1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.
2. The RMA Number must be used within 7 DAYS.
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. Repair cost depends on the parts, damage reasons, and whether under warranty period…etc. The Seller will
charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and accompanied by an
RMA number. Any Returns with freight collect will be refused and returned to you. After Repairing, the cost
of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.
Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty. DMP
Electronics Inc. shall not be liable for risk of loss or damage during shipment of the returned system or parts if you
fail to insure the shipment. All products must be shipped back to DMP Electronics Inc. in original or equivalent
packaging. DMP Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight
prepaid. Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the delivery
service to make on-time delivery.