DMP Electronics 3300MX 3300MX-M 3300MX-H 3300MX-C 3300MX-C22 3300MX-C85, User Manual

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EBOX-33xxMX Series User Manual
DMP Electronics Inc 31
Terms and Conditions
Warranty
The warranty terms for EBOX-33xxMX series are twelve (12) months from the shipped month.
During the warranty period, DMP Electronics Will repair replace the product covered under this limited
warranty.
Service and Support
DMP Electronics Inc. provides the technical support for hardware problems with your system
throughout the warranty period. The technical support service is limited to configuration and operation
of EBOX-3300MX / 3310MX series sold by DMP Electronics Inc. The technical support service does
not offer software tutoring or training.
Return Merchandise Authorization
（
RMA
）
policy
If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support
service to obtain an RMA number before attempting to return any part. Please refer to your nearest
dealer for
To obtain an RMA number, Purchaser must follow procedures as below
：
1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.
2. The RMA Number must be used within 7 DAYS
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. The repair cost depends on the parts, the damage reasons, and whether under warranty
period
…etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and
accompanied by an RMA number. Any Returns with freight collect will be refused and returned to
you. After Repairing, the cost of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.
Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment.
All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the
delivery service to make on-time delivery.