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VI

I. LACK OF PRESSURE AT ONE OR

SEVERAL OF THE JETS

Cause: 

Jet(s) could be closed.

Solution: 

Open jet(s). T

he flow of the jets is controlled by

the jet finger ring. Adjust the ring to direct the
water to the desired jets. See instructions on
page 12.

Cause: 

Obstruction in plumbing.

Solution: 

R e m o v e   t h e   j e t   f a c e ( s ) ,   c l e a n   a n d  

re-install. See section on HYDROTHERAPY JETS.
If any of the above does not solve the 
problem, (page 12) call Service Center and
mention code 

"L

OW FLOW-1"

IX. THERAPY MODULE LEAKS

Cause: 

Loose union(s) at the pump.

Solution: 

Unplug the module. Remove door to the unions.

Hand tighten. Do not use pliers. If the leak is
anywhere else, call Service Center for assistance.

X.

WATER LEAK THROUGH THE LINER

Cause: 

Puncture of the liner

.

Solution: 

P

atch the hole using a vinyl patch kit. A vinyl

patch kit can be obtain at your retailer or by call-
ing the Service Center. In the unlikely event that
the leak is at the seam, call the Service Center to
order your replacement liner.

XI.

WATER NOT CLEAR

Cause: 

Dir

ty filter cartridge.

Solution: 

Clean or replace the car

tridge.

Cause: 

Improper water chemistry

.

Solution: 

See "Balancing your spa water" and "W

ater

Maintenance" sections on page 13-15.

Cause: 

High content of solid in water

Solution: 

Use clarifier or drain and refill the spa.

S

ERVICE CENTER

Y

our Voyager Therapy Module has been

designed to minimize service requirements.
There are no user serviceable parts in the 
module.

9am - 5pm  Mon.-F

ri. EST

Toll Free: (877) 240-9457
or (305) 908-8187
Fax: (305) 685-9794
e-mail:
[email protected]
Attn: Voyager Service Center

PAGE 22

Do not try to service the module or the GFCI. 
If you have an operation problem, go carefully
through the troubleshooting steps outlined in
the troubleshooting section of  this manual. If
you cannot correct the problem, contact DM
Industries Ltd.'s Service Center for assistance
or for the nearest Service Center to you.

Summary of Contents for Portable Spa

Page 1: ...Spa OWNERS MANUAL OWNERS MANUAL MIAMI FLORIDA VOYAGER CUSTOMER SERVICE 877 240 9457 M F 8 to 5 EST VOYAGER CUSTOMER SERVICE 877 240 9457 M F 8 to 5 EST Important Operating Instructions Please Read Voyager Manual 03 0509 Rev 1 ...

Page 2: ...ltration Cycles 12 F Memory 13 G Resetting Your Spa 13 Air Control Operation 12 Jet layout use adjustment 12 Jet flow control 12 Safety Features 13 A Freeze Protection 13 B Flow Protection 13 C Overheat Protection 13 MAINTENANCE Liner 13 Cover 13 Filter Cartridge Removal and Cleaning 13 Winterizing your Spa 13 Draining and Disassembling your spa 14 Water Level 14 Important Maintenance Procedures 1...

Page 3: ...______________________________________________________________ Address ___________________________________________________________________________________ Telephone _________________________________________________________________________________ Serial ___________________________________________________________________________________ Serial Number is located on lower right hand side of therapy u...

Page 4: ...he spa if the filter is broken or missing Never replace a filter with one rated less than the flow rate on the original filter 8 DANGER Risk of Electric Shock Install at least 5 feet 1 5 m from all metal surfaces A spa may be installed within 5 feet of metal surfaces if each metal surface is permanently connected by a minimum No 8 AWG 8 4 solid copper conductor to the wire connector under the moto...

Page 5: ...or or outdoor use The prominent display of this sign is important to occasional users of the spa who should be familiar with these warnings This sign can be easily attached using the mounting hole in the top of the sign For additional copies of this sign at no charge contact the Voyager Service Center at 877 240 9457 or 305 908 8187 Reading and understanding these warnings will allow you to reduce...

Page 6: ...ior to set up 3 Place your spa away from areas where debris and dirt may be tracked into the spa 4 Consider privacy sun exposure and wind shielding A sheltered environment can result in lower operating and maintenance costs 5 It is recommended that the spa be placed in a location where it can be easily supervised when in use by children ELECTRICAL REQUIREMENTS AND INSTALLATION Allow easy access to...

Page 7: ...AMP 2 SPEED PUMP CONTROL BOX CIRCULATION PORT SPA COVER 4 BLUE LINER DEEP EURO CLUSTER MASSAGE JETS TURBO WHIRLPOOL JET DIRECTIONAL DEEP MASSAGE JET 2 DIGITAL TOP SIDE CONTROL PANEL PART IDENTIFICATION DIAGRAM 1 Therapy Module side view 2 Therapy Module front view 3 Spa 4 Spa Cover 5 Correct Outlet Types Outlet A 15 Amp 115 Volt Outlet B 20 Amp 115 Volt ...

Page 8: ...ation accessibility and electrical requirements Refer to SITE SELECTION on page 4 d Place the liner seam in the center of the wall section you would like to put the therapy module on e Stretch the liner over the top rim of the spa Stretching the liner into its final position will take about five minutes and may require three or more persons 5 INSTALL THE TOP BAND locating the belt spindle at the l...

Page 9: ...LL UP SPA and follow the instructions listed in Initial Start Up Procedures SEAM PUNCHED HOLE INTAKE TUBE 8 IMPORTANT THE SPA WALLS AND INTERLOCKING PINS HAVE NOT BEEN DESIGNED TO SUPPORT THE WEIGHT OF THE WATER OVER EXTENDED PERIODS OF TIME THE BANDS MUST BE INSTALLED TO PROVIDE THE STRUCTURAL AND LOAD SUPPORT TO THE SPA WALLS FAILURE TO INSTALL THE BELTS COULD CAUSE TEARING AT THE WALL HINGES AN...

Page 10: ...ow for about a 1 2 to 3 4 slack in the tie down strap to make it easy to insert the strap into hardware and to compensate for vinyl shrinkage in cold weather 5 Attach hardware with screws provided 6 Keep cover fastened down at all times when not in use The cover locking hardware may be locked with a key provided CAUTION FAILURE TO FOLLOW THE ABOVE INSTRUCTIONS MAY RESULT IN INJURY OR DROWNING DO N...

Page 11: ...side panel making sure the front edge of the step is flush with the front edge of the side panel Repeat for second step See figure 2 Note top step is curved 3 SECURE EACH STEP by tapping a locking wedge in between the side panel and the top surface of the step See figure 3 4 PEEL OFF A FOAM SQUARE and apply one to each of the bottom four corners to prevent the step from slipping See figure 4 PAGE ...

Page 12: ...y device The GFCI shuts off the electricity in a fraction of a second if there is a short anywhere in the system The GFCI plug fits conventional 110V outlets It is recommended that the GFCI be tested prior to each use Test as follows OPERATION PROG HEAT AM PM JET BUTTON Controls Hydro jets Low Speed High Speed Off UP BUTTON Raises Temperature Forwards Time Reverts to Factory Defaults Temperature 1...

Page 13: ...mming mode or wait 30 seconds for normal display to appear C Auto Heat Operation Your spa is equipped with a 2 speed pump The low speed operates during filtration and heating cycles Your selected water temperature will be maintained automatically 24 hours a day The electronic thermostat will monitor your water temperature at the top of each hour by cycling the low speed pump for 2 minutes If the s...

Page 14: ... 102ºF indicating a successful system reset AIR CONTROL OPERATION AIR CONTROL OPERATION Open to regulate air to jets When finished with spa return pump to low speed Close so air induction does not fight the heater JET LAYOUT USE ADJUSTMENT All jets have flow control dial adjustment By rotating the jet face changing the combination of jets and adjusting to what extent they are open or closed you ha...

Page 15: ...le empty use a mild non foaming soap solution or mild detergent to wipe away any soil or stains on the liner Rinse thoroughly before refilling the spa Do not use cleaning aids such as steel wool stiff bristle brushes or abrasive cleaners Storage Always dry the liner if you want to move the Voyager or store it for a period of time It is recommended to store the liner in a warm dry place Repair If y...

Page 16: ...commended type of sanitizer WEEKLY Test the spa water using 3 way water test strips Adjust pH and total alkalinity PH 7 4 to 7 6 ideal 7 6 Total Alkalinity 80 to 120 PPM Maintain 1 0 to 3 0 ppm bromine or free chlorine Add 1 ounce of SPA DEFENDER to prevent calcium build up Calcium hardness 50 to 150 ppm Shock treat with 2 ounces of RENEW a non chlorine shock MONTHLY Inspect and clean the spa filt...

Page 17: ...add an additional quantity of Spa Metal Inhibitor 3 Use a 3 Way Spa Water Test Strip or test kit to measure the pH and Alkalinity of your water The following instructions utilize test strips for testing Immerse the test strip in the spa water following the instructions on the test strip container label Compare the test strip to the label to determine the condition of the spa water 4 If the Alkalin...

Page 18: ...s used FRIDAY 1 Nothing required if Bromine is used as sanitizer Check and adjust Chlorine level if Chlorine is used ALKALINITY ADD SODIUM BICARBONATE TO INCREASE IDEAL ADD SODIUM BISULFATE TO DECREASE VERY LOW ACCEPTABLE ZONE HIGH VERY HIGH 0 80 120 180 240 pH LEVEL ADD pH DECREASER TO LOWER pH IDEAL ADD pH INCREASER TO RAISE pH TOO ALKALINE SCALING ZONE COMFORT ZONE TOO ACIDIC CORROSIVE ZONE 8 4...

Page 19: ...ghly concentrated and was designed for concrete or plaster swimming pools It will cause damage to your spa CHEMICAL SAFETY INSTRUCTIONS When using chemicals read labels carefully and follow directions precisely Though chemicals protect you and your spa when used correctly they may be hazardous in a concentrated form Observe these guidelines DO Accurately measure and use the exact quantities specif...

Page 20: ...ne Improper sanitation Increase sanitizer level to recommended level Low pH Raise pH with PH UP Chlorine Odor Too many chloramines insufficient Shock the spa with POTASSIUM PEROXY free available chlorine MONOSULFATE Low pH Adjust pH raise pH with PH UP Musty Odor Bacterial or algae growth Shock the spa If problem is visible draining and cleaning may be required Foaming Buildup of body oils Add def...

Page 21: ...l at all times super chlorinate Chlorine bromine level too high Allow chlorine bromine level to drop below above 5ppm FAC 5 ppm before using spa Stains pH or total alkalinity too low Adjust pH and total alkalinity use sequestering agent drain and clean with appropriate product High iron or copper in water source Use sequestering agent for metals adjust water Scale Too much calcium dissolved Adjust...

Page 22: ...reaker Make sure you have at least 110V at the outlet when the spa operate with the heater on You might have to move your spa to connect it to a different outlet or ask a licensed electrician to run a dedicated circuit for it We suggest you spray the equipment system once every 2 months with WD 40 a silicone spray that is very helpful in protecting the equipment and electrical box from rust and mo...

Page 23: ...g that condition Cause Obstruction in the plumbing Solution a Remove the filter cartridge and clean it See instruction on page 11 If the condition persists there could be an obstruction in the impeller of the pump This condition could happen if the spa is operated without a filter cartridge It is important to follow the Filter Cartridge Removal and Cleaning instruction of turning the spa off when ...

Page 24: ... call ing the Service Center In the unlikely event that the leak is at the seam call the Service Center to order your replacement liner XI WATER NOT CLEAR Cause Dirty filter cartridge Solution Clean or replace the cartridge Cause Improper water chemistry Solution See Balancing your spa water and Water Maintenance sections on page 13 15 Cause High content of solid in water Solution Use clarifier or...

Page 25: ...at condition in the spa heater 118F the display will show the message HILI DO NOT ENTER THE WATER Remove the cover and allow the water to cool down to 104F Then reset the system by holding down the DOWN button for 5 seconds If the HILI message returns UNPLUG THE SPA AND CALL THE SERVICE CENTER FOR ASSISTANCE ICE Freeze Protection If the temperature in the spa plumbing falls below 50 degrees Fahren...

Page 26: ...ights Spa complete dry 280 lbs 1 each Box A Therapy Unit 76 lbs 3 each Boxes B Wall 2 walls box 40 lbs each box 3 each Boxes C Seat 2 seats box 21 lbs each box 1 Box accessory parts Liner Bands Warranty instructions 36 lbs Spa with water at 28 Approx 3600 lbs Spa with water at 34 Approx 4300 lbs Dead Weight Floor Loading With water at 28 150 lbs per square foot With water at 34 180 lbs per square ...

Page 27: ...trength Easily attaches to spa wall Two slip resistant treads for easy entry Made of the same material as your Voyager Spa SHELF TOWEL RACK Four piece blanket sections easily installs with Velcro completely enclosing the spa Outer jacket is an attractive grey marine naugahyde that matches the Voyager This is sewn to Reflective the same five layer space age material used in survival blankets and su...

Page 28: ...r the control sys tem by following the steps below the system can easily be removed and brought to a service center 1 Disconnect power to spa by unplugging the unit 2 Lift the therapy unit from out of the spa 3 Set the therapy unit down on a level surface 4 Open the small access door to view the control box PAGE 26 ...

Page 29: ...nect the pump power supply cord from the metal control box c Reach through the access door and loosen the 2 heater nuts 1 2 FIG A 7 Reach through the side of the therapy unit and lift and remove the control system with the control panel and power cord 8 Package the equipment so that no damage may be done to the control pad wiring or the sensors attached to the heater assembly Leave the GFCI power ...

Page 30: ...er 468596 Circuit Board 451104 Heater 411093 Heater Sensor 451126 Pump Motor 420431 Wet End 423013 Wet End 423013 Power Cord 460904 Split Nut 2 411054 Split Nut 2 411054 Heater 411093 Heater Sensor 451126 Pack Complete 469583 Box Only 467587 Water Sensor Part No LX LW500 Spa Side 451105 Motor 422102 Pump Motor 420431 PAGE 28 ...

Page 31: ...spa has been subjected to misuses negligence improper installation or operations other than in accordance with the instructions in the owner s manual including but not limited to damage to components caused by improper pH balance or other improper water chemistry maintenance or by failure to maintain and clean the filtration systems damage to the components or the vinyl liner caused by operating t...

Page 32: ...___________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ __...

Page 33: ...d 2320 Northwest 147th Street Miami Florida 33054 VOY03 0509 DM Industries Ltd s Service Center Toll Free at 877 240 9457 or 305 908 8187 Fax 305 685 9794 or e mail us at voyager dmindustries com Attn Voyager Service Center ...

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