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Before requesting service for this player, check the chart below for a possible cause of the problem or
trouble during the operation of your device. If the problem is not eliminated or proper operation restored,
please contact our
Service Hotline under 0900 1 393 684
(Euro 1.89/min.) or send an email to
.
Problem
Cause
Solution
No display after switching
on.
No battery or exhausted battery.
Check whether battery has been
inserted. If applicable, replace battery.
Self-created MP3 files are
not played.
The MP3 files were created with
variable compression rates. The player
supports only standard formats. Do
not use compression with layer one or
two.
Load again with standard MP3 data.
MP3 player is not
recognised by the PC.
Wrong operation.
Format the removable medium.
No reaction to keystroke. The Hold (keylock) function is
switched on.
Slide the
HOLD
button in the
opposite direction.
Player cannot be opened
as a data carrier. Or shows
I/O error after PC
connection.
Caused by wrong operation.
Hold the
V+
button pressed when
connecting the USB cable. If a circle
appears in the firs box, press "Format
firmware". The uprgrade is ok, if the
circle changes into a hook.
No sound when playing.
Volume is too low.
Increase volume.
Exhausted battery.
Replace battery.
MP3 or WMA file is defect.
Reload files.
No music in the player.
Load files.
No data transfer possible
after PC connection.
Keylock activated, therefore write
connection.
Slide the
HOLD
button against the
direction of the arrow.
USB not correctly connected.
Connect again. Ensure that the PC
recognises the player.
Memory directory not correct.
Maximum 256 folders or files can be
set up under the root directory. File
names of more than 8 characters
reduce the possible number. In this
case, create a new subdirectory. Then
copy your data.
Troubleshooting
