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0DT848 2016-04-01
8. TROUBLESHOOTING
COMMAND
PROBLEM
CHECK
Any command with the
curtain in any position
The curtain and the
motor do not move
• Mains power supply or fuses F1, F2, F3
• STOP activated (“Stop” LED on push-button panel permanently on)
• Motor connected to wrong terminals and/or
for 400V version
dip-switch in incorrect position (see page 8)
•
For 400V version
opening (A) and closing (C) limit switches
activated simultaneously (
LEDs 11 e 12 on
)
• Motor with thermal switch activated
• Manual operation safety micro activated
• One of the power devices faulty (control panel, motor, motor
connection cable)
The motor rotates in the
opposite direction
• Invert the position of the two phases of the power supply line
Opening command with
curtain closed
The motor does not
move
• Opening command not connected correctly or faulty
(
commands 1 - 3
)
•
For 400V version
safety device activated (Stop button LED
flashing and SA LED permanently ON) with SO jumper closed
• Opening limit switch(A) activated (
LED 12 ON
)
• Closing command always activated or short-circuited
Closing command with
curtain open
The motor does not
move
• Closing command not connected correctly or faulty
(
commands 1 - 4
)
• Safety device activated (Stop button LED flashing)
• Closing limit switch (C) activated (LED 11 ON)
• Opening command always activated or short-circuited
• Failed safety device autotest (Stop LED on push-button panel
OFF)
Stop activated during
an operation
The motor does not
stop
• Stop command not working or incorrectly connected (Stop
LED on push-button panel does not come on)
The motor stops late
• Motor brake worn or faulty
Activation of a safety
device during closing
Door movement is not
reversed
• Safety device faulty or not connected correctly
• Check earth connections.
Door movement does
not reverse or reverses
only for part of the
stroke
For 400V version
• Input 17 closed (LED 17 OFF)
• Cam B incorrectly regulated (LED 17 OFF or comes on in an
incorrect position)
Automatic closure
activated with curtain
open
The door does not close
automatically after the
time set with TC
• Automatic closure not enabled correctly
• Opening command always activated or short-circuited
• Failed safety device autotest
During an operation
The curtain does not
stop at the limit switch
For 400V version
• Limit switch contact is short-circuited (LED 11 or LED 12 always
OFF)
• Mechanical fault in the limit switch (LED 11 or LED 12 always OFF)
• Brake worn or faulty (LED 11 or LED 12 ON)
The curtain does not
stop correctly at the limit
switch
For 400V version
• Dip-switch 5 set to OFF
Before performing and operations and working on the electronic equipment make sure that the power
supply has been disconnected
The following instructions are for qualified and authorised personnel only. Specific laws and standards
must always be complied with even when not expressly indicated.
For repair work or replacements, use only original Entrematic Group AB spare parts.
DANGER
WARNING
NB: for diagnostics specifically for the inverter panel 52E, also see page 13
EN