Displays2go DGODSSNT55, User Manual

Page: 40 / 43

40
⚫
No Wi - Fi signal
➢
Wi - Fi is not turned on in product
settings.
➢
Wi - Fi is not connected to a
network
➢
Low or no signal from the router
➢
Antenna is missing or not pointed
upward.
➢
Damaged PC board
□
Check that Wi - Fi is turned on in settings
o
Click the settings icon from the
Android home screen.
o
Click “Wi - Fi”.
o
Click the on/off icon in the upper
right hand corner to turn on Wi
- Fi.
o
“On” will appear on the upper left
hand side.
o
Then select your Wi - Fi network
□
Confirm that the antenna is in place and
pointed upward.
□
Check that other devices are receiving the
signal.
o
If other devices are not receiving the
Wi
- Fi signal, please contact your
internet service provider.
□
Unplug or reset the router and wait for 20
seconds. Restart the router and check.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
Parts missing or
Damaged
➢
Parts missed during
manufacturing. (No charge for
replacements)
➢
Parts lost or damaged by the
customer. (
There is charge for
replacements
)
❖
Contact a customer service representative.
⚫
Cannot upload
content
➢
Content format is not compatible.
➢
Content files are too large.
➢
Port being used is defective
➢
App being used to play content is
defective.
➢
Android board is defective.

Confirm content is one of the following
compatible formats:
JPG, GIF, PNG, BMP, JPEG
,
MOV, WMV, FLV, MKV, MP4, AVI, MPEG4.

Confirm file size is less than available space.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.