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39

Troubleshooting the Digital Signs 

-

 

DGODSSNT55, DGODSSNT65, DGODSSNT75

Issue

 

Probable Cause

 

Solutions

 

Internal Physical 

Damage

Damage incurred during 

installation

C

ontact a 

tech support

 representative.

Email: [email protected]

Phone: 1-844-221-3393

No sound (but
picture is working)

Volume not adjusted on the

 

remote control.

Content/Video does not have

 

sound.

Content format is not 
compatible.

Speakers do not work.

Internal speakers damaged or 

defective.

Adjust volume using the remote control

Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.

If unit is connected to Wi

-

Fi, go to YouTube

and play video that has sound

Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.

Try playing the content on a different device
(smart phone, computer or tablet)

If  all  of  the  above  have  been  checked  and
the issue is not resolved, contact a customer
service representative.

No picture (but
sound is working)

Content file damaged.

Content format is not compatible.

Screen damaged or defective.

Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,

MKV, flv, MP3, MP4, MOV.

Try playing the content on a different device
(smart phone, computer or tablet)

Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.

If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.

Remote control not
working

Batteries not inserted properly.

Batteries are dead.

Standing too close or too far from

 

the unit.

Remote control damaged or 

defective.

Check that battery is inserted properly with
positive and negative orientation.

Insert new batteries.

Stand within 1 foot of the front of the unit
and point the remote directly at the sensor
(

blue

 dot)

If  all  of  the  above  have  been  checked  and
the issue is not resolved, contact a customer
service representative.

C

ontact a 

tech support

 representative.

Email: [email protected]

Phone: 1-844-221-3393

No picture or sound

Unit not powered o

n

Leakage switch not turned on 

(Page 14)

External 

Physical 

Damage

Damage incurred during 

installation

C

ontact a 

tech support

 representative.

Email: [email protected]

Phone: 1-844-221-3393

Damage incurred during 

shipping

Damage incurred during 

shipping

Summary of Contents for DGODSSNT55

Page 1: ...5 DGODSSNT65 DGODSSNT75 Description Outdoor Non Touch Digital Display Unit NOTE Before using the product please read the instructions carefully Do not attempt to disassemble this product If the produc...

Page 2: ...elow 14 3 Turn on the leakage switch and the machine works 14 4 Interface description Screen A is the power supply box 15 5 Instructions for using the serial port of the power control board 15 6 1 lum...

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Page 13: ...g items are missing or damaged please contact the dealer D Machine D Manual D The suspension loop D Allen wrench Ill D Remote control I Key D Screws 13 NOTE The remote control comes with Batteries You...

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Page 22: ...Description Of Basic Operation Android 11 operating system RK3399 22...

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Page 39: ...r defective Confirm content is one of the following compatible formats AVI MPEG4 WMV MKV flv MP3 MP4 MOV Try playing the content on a different device smart phone computer or tablet Unplug unit wait 2...

Page 40: ...provider Unplug or reset the router and wait for 20 seconds Restart the router and check If all of the above have been checked and the issue is not resolved contact a customer service representative P...

Page 41: ...there should be 3 dots in the top right corner Click on the 3 dots play check desired Loop option If all of the above have been checked and the issue is not resolved contact a customer service represe...

Page 42: ...er than the limit specified in GB T 26572 2011 standard The table shows that the machine contains harmful substances inside The data is provided by material suppliers and verified by the company accor...

Page 43: ...n accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment...

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