23
Displays2go Rev. 04/24/19
Troubleshooting the Digital Literature Holder - DG21FLR5P
Issue
Probable Cause
Solutions
⚫
No picture or sound
➢
Unit not plugged into wall outlet
➢
Power cord not properly
connected to the terminal on the
back of the unit.
➢
Unit not powered on
➢
Wall outlet not working
□
Check that the unit is plugged into wall
outlet.
□
Confirm that the power cord is connected to
the terminal on the back of the unit.
□
Turn the on/off toggle switch located on the
back of the unit, lower center, to the
“
on
”
position.
□
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□
Make sure that outlet is working by plugging
in a different electrical device.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
No sound(but
picture is working)
➢
Volume not adjusted on the
remote control.
➢
Content/Video does not have
sound.
➢
Content format is not compatible.
➢
Speakers do not work.
□
Adjust volume using the remote control
□
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,MKV,
flv, MP3, MP4, MOV.
□
If unit is connected to Wi-Fi, go to YouTube
and play video that has sound
□
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□
Try playing the content on a different device
(smart phone, computer or tablet)
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
No picture (but
sound is working)
➢
Content file damaged.
➢
Content format is not compatible.
➢
Screen damaged or defective.
□
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
□
MKV, flv, MP3, MP4, MOV.
□
Try playing the content on a different device
(smart phone, computer or tablet)
□
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
Remote control not
working
➢
Batteries not inserted properly.
➢
Batteries are dead.
➢
Standing too close or too far from
the unit.
□
Check that battery is inserted properly with
positive and negative orientation.
□
Insert new batteries.
□
Stand within 1 foot of the front of the unit
and point the remote directly at the unit.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
