Not connecting to Network via Wi-Fi
Solution 1:
Ensure the Wi-Fi Password (Security Key) entered is correct.
Security Keys are case sensitive. Be careful to use upper case and lower case correctly.
Examples of mistakes:
• I (capital i), l (lower case L) and 1 (number one).
• 0 (number zero) and O (capital o).
• S (capital s) and 5 (number five).
Solution 2:
The Wi-Fi signal strength is too weak.
This Receiver
has a maximum optimal Wi-Fi range of 10 to 15 metres. If signal is too
weak, signal drops may occur. Try place the Receiver and the Modem/Router closer
together.
Solution 3:
The Receiver is too close to your Modem/Router.
If the Receiver and Modem/Router are too close, communication may not work, as it
could have a detrimental affect on Wi-Fi performance. We recommend that you keep
the distance between the Receiver and Modem/Router at more than 1 metre.
The Receiver is powered ON, but there’s no Video/Audio on HDMI.
Solution 1:
Ensure the HDMI cable used is firmly connected to both the Receiver, and
the TV. Try disconnect and reconnect the HDMI cable, if required.
Solution 2:
Ensure you selected the correct Input/Source on the TV. Most TV Remotes
have an Input/Source button which provides a list of video inputs (HDMI3, AV1, PC) for
the TV. Use the Input/Source button until the correct HDMI Input is displayed on the TV.
Solution 3:
Try replacing the HDMI cable used to connect the Receiver to the TV.
Solution 4:
Try connecting the Receiver to another TV.
Solution 5:
If the Receiver is connected to an AV Receiver (Home Theatre System), or
other device (HDMI Switch) before being connected to the TV, try connect directly to the
HDMI Input on the TV. If this works, the AV Receiver or other device may not be passing
the HDMI video signal on to the TV, or may be incompatible with the video output format
from the Receiver.
Solution 6:
If possible, try another device (DVD Player) that can output an HDMI video
signal to the TV, using the same connections.
Solution 7:
Ensure the video output format from the Receiver, is compatible with the TV.
1. Follow the steps according to the Main Menu.
• Select Menu → Settings → Video.
2. Adjust the Resolution and/or Video Output Mode, as required.
NOTE:
You may need to connect the Receiver to another TV to access the Main Menu.
Troubleshooting Tips
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