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Appendix

10

DISH Network’s Exchange Program

DISH Network offers two options if you need to replace your satellite receiver equipment or its 
accessories.

Advance Exchange Program

The Advance Exchange Program allows you to have replacement equipment shipped 

immediately to you (depending upon where you live, it could take three to five business days). 

Along with replacement equipment, you will receive a prepaid shipping label and instructions on 

how to return the defective equipment. The shipping charge, for receiving replacement 

equipment and returning the defective equipment, is a one-time fee based on EchoStar's 

competitive bulk shipping rates (additional charges may apply outside of the continental US). 

This fee will be charged to your billing account or your valid credit card. If you do not ship the 

defective equipment to EchoStar within ten days after receiving the replacement, your billing 

account or credit card will be charged the market price of the replacement. If you return the 

defective equipment after ten days, you will receive a full refund less an administrative fee. 
If your equipment is out of warranty and can be repaired your billing account or credit card will be 

charged the standard repair fee for the replacement. If damage to the defective equipment is 

found, which EchoStar in its sole discretion determines has voided the warranty, or makes the 

equipment unrepairable, billing account or credit card will be charged the market price of the 

replacement.

Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt 

of your equipment you will be shipped a replacement. Your original equipment will not be 

available for return. 
The equipment you return will be checked to verify whether it is covered under this warranty. If 

the defective equipment is covered under this warranty, it will be replaced and shipped back to 

you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be 

charged the standard repair fee for the replacement. If damage to the defective equipment is 

found, which EchoStar in its sole discretion determines has voided the warranty, or makes the 

equipment unrepairable, your billing account or credit card will be charged the market price of 

the replacement.

Accessory Warranty

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, 

excluding the receiver, cables and hookups, and non-mechanical components. A one-year 

warranty becomes effective upon the activation of the DISH system or date of purchase, if 

bought separately. A proof of purchase is required to verify the purchase date. If an accessory 

has an expired warranty, no exchange will be issued. You may purchase replacement 

accessories from DISH Network or your local retailer.

Summary of Contents for DuoDVR ViP 922

Page 1: ...Read Me Also Problems Accessing Your Content DuoDVR ViP 922 Satellite Receiver TM ...

Page 2: ...d hence DISH Network CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROL WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES EchoStar endeavors to improve such conditions and will periodically download improvements Equipment and Software Covered by this Guide This User Guide covers the HD DuoDVR SlingLoaded VIP 922 receiver and software model 922 This Guide may cover othe...

Page 3: ...i SAFETY IMPORTANT SAFETY INSTRUCTIONS PROPER CARE OF YOUR EQUIPMENT ...

Page 4: ... safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particu larly at plugs convenience receptacles and the point where they exit from the apparatus 11 Use only attachments accessories specified by the manufac turer 12 Unplug this apparatus during lightning storms or when u...

Page 5: ... easily disconnected from the AC power Operate the receiver using only the type of power source indi cated on the marking label Unplug the receiver power cord by gripping the power plug not the cord Do not overload wall outlets or extension cords this can result in a risk of fire or electrical shock Never insert objects of any kind through openings into the receiver as the objects may touch danger...

Page 6: ...und shall be connected to the ground ing system of the building as close to the point of cable entry as practical Do not locate the antenna near overhead light or power circuits or where it can fall into such power lines or circuits When installing the antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal Example of Antenna Grounding Antenna Lea...

Page 7: ...t recommended by the receiver manufacturer will void the Limited Warranty Use an outlet that contains surge suppression or ground fault protection During an electrical storm or when the receiver is left unattended and unused for long periods of time unplug the power cord from the wall outlet and disconnect the lines between the receiver and the antenna This will provide addi tional protection agai...

Page 8: ...SAFETY vi ...

Page 9: ...7 APPENDIX LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT STAYING LEGAL FCC COMPLIANCE ...

Page 10: ...Cover This warranty does not cover installation of the system If applicable such installation will be warranted under a separate installation agreement This warranty does not cover consumer instruction physical setup or adjustment of any consumer electronic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction T...

Page 11: ... THIS WARRANTY SHALL ALSO BE VOID IF THE TV CONVERTER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 333 DISH 3474 Have the date of purchase and either your customer account number the receiver conditional access number or the receiver model number ready Display the System Info menu to find these numbers 2 A Customer Service Representat...

Page 12: ...the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement Post Receipt Exchange Program You may choose to ship the equipment to us at your cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return The equipment you return will be c...

Page 13: ...TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY PRIOR RESIDENTIAL CUSTOMER AGREEMENT IF YOU ARE A NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER...

Page 14: ...y allow you to place additional receivers on your account in our sole discretion Each additional receiver will be authorized to receive the same Services as your initial receiver This option is only available if your initial DISH Network receiver and all additional receiver s are located at the same residence and are continuously connected to your same land based telephone line Unless otherwise sp...

Page 15: ...twork does not extend credit to our customers and the Late Payment Fee is not interest a credit service charge or a finance charge You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below we may report such late payment or nonpayment to credit reporting agencies If you do not pay your bill in full by its due date...

Page 16: ...ices prior to the expiration of that optional or mandatory term agreement period certain early termination or cancellation fees may apply C In addition to all other rights that DISH Network may have to disconnect your Services DISH Network has the right to disconnect your Services at any time without providing notice to you if i you fail to pay any bill in full when it is due ii we receive confirm...

Page 17: ...ity in your DISH Network receivers provide data and content to Personal Video Recorder Digital Video Recorder PVR DVR products store data and content on the hard drives of PVR DVR products and send electronic counter measures to your DISH Network receivers through periodic downloads DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or i...

Page 18: ...n of the terms and conditions of this Agreement Unless otherwise specified in such customer agreement s i such Equipment except for the satellite antenna shall at all times remain the sole and exclusive property of DISH Network and we will have the right in our sole discretion to provide or replace leased Equipment with new or reconditioned Equipment and to remove or require the return of such Equ...

Page 19: ...THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING INCLUDING WITHOUT LIMITATION ANY LOSS OF PREVENTION OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT C EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFI...

Page 20: ...ph of this Agreement it will be considered given when first broadcast or published If we send you notice by telephone it will be considered given when personally delivered to you or when left as a message at your then current phone number in our records Unless otherwise specified in this Agreement any notice required or permitted to be given by you under this Agreement shall be in writing and shal...

Page 21: ...f this Agreement DISH Network may however change the terms and conditions of this Agreement at any time and from time to time in its sole discretion and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination shall continue thereafter until fully per...

Page 22: ...tection technology that is protected by U S patents and other intellectual property rights Use of such copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited ...

Page 23: ...the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practi...

Page 24: ...his equipment This could void the user s authority to operate the equipment There are many devices that allow you to connect your antenna to your in home distribution system such as splitters and amplifiers The FCC requires that the isolation between the antenna port and the network port of your system meet the following 80dB from 54 MHz to 216 MHz at least 60dB from 216 MHz to 550 MHz and at leas...

Page 25: ...ther purposes including watching low power TV stations still broadcasting in analog watching pre recorded movies with a DVD player or VCR or playing video games Great news Your new receiver allows you to continue enjoying the over the air digital broadcasting programming available in your area Your new receiver also allows you to receive analog broadcasts simply by pushing the Analog Pass Through ...

Page 26: ...Appendix 24 ...

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