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www.discmakers.com
1-888-800-4041
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Troubleshooting the ElitePro
The ElitePro is comprised of four basic systems that work together. Generally
any issues that come up can be isolated to one of the following components:
• PC System / Windows XP
• Loader Unit
• DiscJuggler software
• CD Printer / Discus LE Labeling software
If you have difficulty with any one of the four systems, you can run separate
tests on each to verify and correct the problem:
• On the PC System, click on the My Computer icon and view the connected
components. Verify that the CD-R/DVD-R drives are accessible.
• On the Loader Unit, if there is a problem, click on the Loader Debug icon.
Enter a V and press return. The loader should display its name and version –
for example, if you have an ElitePro2, the display will read "Elite-2 1.05." This
indicates the loader is functioning. Close the Debug terminal program.
• Run the DiscJuggler and view the explorer. Are all the components shown –
loader, drives, etc.? If not, check the PC and hardware connection. Access
the DiscJuggler Help section for assistance in solving most problems with the
CD-R software, or refer to the printed version of the DiscJuggler Manual that
was included with this guide.
PHILADELPHIA AREA
Plant & Main Office • 7905 N. Route 130, Pennsauken, NJ 08110-1402 •
1-888-800-4041
• Outside USA: 856-663-9030
NEW YORK CITY
11 West 17th Street, New York, NY 10011-5504 •
1-800-446-3470
LOS ANGELES
3445 Cahuenga Blvd. W., Los Angeles, CA 90068-1329 •
1-800-731-8009
SILICON VALLEY
42650 Christy Street, Fremont, CA 94538-3135 •
1-800-869-0715
SEATTLE
730 Andover Park West, Tukwila, WA 98188-3322 •
1-800-553-8906
CARIBBEAN
Avenida Blvd., Arturo Cadilla EB18, Levittown, Toa Baja, PR 00949-2701 •
1-800-804-9588
