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Troubleshooting
1. Micro does not recognize when plugged into the USB port.
A. Verify Elite Micro is powered; green LED on right side front of the machine should be on.
Also you can hit the eject button on the burner drive and tray should open, this will prove that
the drive has power.
B. Verify USB cable is connected both to the Disc Makers Micro and to your PC. If so, connect
to another USB port on your PC.
C. Confirm that you have USB 2.0 in your PC. Check the documentation for your unit.
D. Please call Technical Support at 1.800.468.9353
2. The burner in your PC opens when you Use the DiscJuggler program.
A. Check to make sure you selected your EliteMicro as your destination in your current task.
B. In DiscJuggler go to Tools - Device Explorer. You will see your EliteMicro on the list. Click
the plus sign to the left of the EliteMicro. You will then see the drive that is associated with the
EliteMicro directly underneath. Verify that it is the burner drive in the robotics, if it is not close
out of DiscJuggler and follow step C.
C. From your windows Desktop click on Start - Padus DiscJuggler - Drive Assigner. A new
window will appear; you will see 2 blank areas. One will have the heading of “Autoloader” you
EliteMicro will appear underneath this heading after about 10-15 seconds. Beneath that box
you will see the “Reader/Writer” list, place a check next to the Plextor drive in your unit. On the
top right hand side of the screen under printer support, select USB as your port. Click update
and then ok. Follow step B to make sure the proper drive is assigned.
3. CD is placed in the printer but then all functions stop.
A. From your windows Desktop click on Start - Padus DiscJuggler - Drive Assigner. A new
window will appear; you will see 2 blank areas. One will have the heading of “Autoloader” you
EliteMicro will appear underneath this heading after about 10-15 seconds. Beneath that box
you will see the “Reader/Writer” list, place a check next to the Plextor drive in your unit. On the
top right hand side of the screen under printer support, select USB as your port. Click update
and then ok. Follow step B to make sure the label can print manually from the Discus Program.
B. Check to see if the label you created will print directly out of Discus. Place a CD in the
printer manually and close the printer tray. Do not place a check in the “Print to File” box in the
Print window of Discus. Click ok to print. If the image prints correctly then recreate the “PRN”
file according to the instructions in manual. Try using the newly created “PRN” file in
DiscJuggler.
