TROUBLESHOOTING
WARNING:
To reduce the risk of personal injury - Unplug Steam Cleaner before servicing and allow cooling.
IF APPLIANCE IS NOT WORKING AS IT SHOULD, HAS BEEN DROPPED, DAMAGED, LEFT OUTDOORS, OR DROPPED INTO WATER, CALL CUSTOMER SERVICE AT
1-800-321-1134
PRIOR TO CONTINUING USE.
THIS PRODUCT CONTAINS NO SERVICEABLE PARTS.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Vacuum won’t run
1. Power cord not fi rmly plugged into outlet.
1. Plug unit in fi rmly.
2. No voltage in wall plug.
2. Check fuse or breaker in home.
3. Blown fuse or tripped breaker.
3. Replace fuse/reset breaker in home.
4. Thermal Protector activated.
4. Unplug and allow vacuum to cool for 30 min. (This will reset the
thermal protector)
Dust escaping from vacuum
1. Dirt cup full.
1. Empty dirt cup.
2. Dirt cup not installed correctly.
2. Review Dirt Cup removal & replacement.
3. Hose not installed correctly.
3. Review Hose installation.
4.
Rinsable and / or Exhaust Filter not installed completely.
4. Review Filter Removal and Cleaning.
Smoky/burning smell detected
1. Belt broken or stretched.
1. Replace brushroll belt.
2. Brushroll is clogged.
2. Clear/remove debris from brushroll.
Vacuum tools won’t pick-up
1. Hose clogged
1. Remove hose and tools; remove obstruction.
2. Dirt cup full
2. Empty dirt cup.
3. One or both fi lters are clogged.
3. Remove both fi lters and clean.
4. Release handle/wand to actuate internal valve.
4. Pull handle up and out of unit.
5. Vacuum not picking up debris.
5. Brushroll could be turned off or the belt could be broken.
ONE YEAR LIMITED WARRANTY
SERVICE INFORMATION & LIMITED WARRANTY FOR DIRT DEVIL
®
PRODUCTS
If this product is not as warranted, contact the
Dirt Devil
®
Consumer Response Center at
800-321-1134
. Please have available the proof
of purchase and model number for the warranted
product. Failure to register the product does not
diminish product warranty rights.
WHAT THIS LIMITED WARRANTY COVERS:
This
limited warranty provided by Royal Appliance
Mfg. Co., doing business as TTI Floor Care North
America (referred to hereafter as “Dirt Devil”)
applies only to products purchased in the U.S.
(including its territories and possessions), at
a U.S. Military Exchange, or in Canada. When
used and maintained in normal household use
and in accordance with the Owner’s Guide,
your Dirt Devil® product is warranted against
original defects in material and workmanship
for the number of years from the date of original
purchase stated above (the “Warranty Period”).
If Dirt Devil determines that the issue you are
experiencing is covered under the terms of this
warranty (a “covered warranty claim”), we will, at
our sole discretion and free of charge (subject to
the cost of shipping), either repair your product
or ship you a replacement product, subject to
availability. Parts and replacements may be new,
refurbished, lightly used, or re manufactured,
in Dirt Devil’s sole discretion. If parts and
replacements are unavailable, we may, at our
discretion, provide a similar product of equal or
greater value, a store credit (if applicable), or a
refund of the actual purchase price at the time of
the original purchase, as refl ected on the original
sales receipt.
WHO THIS LIMITED WARRANTY COVERS:
This
limited warranty extends only to the original
retail purchaser, with original proof of purchase
from Dirt Devil or an authorized dealer of
Dirt Devil products, in the U.S., U.S. Military
Exchanges, and Canada.
WHAT THIS LIMITED WARRANTY DOES NOT
COVER:
This warranty does not cover use of the
product in a commercial operation (such as maid,
janitorial, and equipment rental services, or any
other income-generating activity); improper
maintenance of the product; the product if it has
been subject to misuse, negligence, neglect,
vandalism, or the use of voltages other than
that on the data plate of this product. This
warranty does not cover damage resulting
from an act of God, accident, owner’s acts or
omissions, service of this product by other than
Dirt Devil or a Dirt Devil authorized service
provider (if applicable), or other acts beyond
the control of Dirt Devil. This warranty also does
not cover use outside the country in which the
product was initially purchased, or resale of the
product by the original owner. Pick-up, delivery,
transportation, and house calls are not covered
by this warranty. In addition, this warranty does
not cover any product that has been altered or
modifi ed; repairs made necessary by normal
wear; or the use of parts or accessories which are
either incompatible with the Dirt Devil product
or adversely aff ect its operation, performance,
or durability. Normal wear items that are not
covered under this warranty include, but are
not limited to, belts, fi lters, brush rolls, vacuum
tubes, and vacuum bags and straps.
OTHER IMPORTANT TERMS:
This warranty
is not transferable and may not be assigned;
any assignment made in contravention of
this prohibition is void. This warranty shall be
governed and construed under the laws of the
state of North Carolina. The Warranty Period will
not be extended by any replacement of batteries
or parts or repair performed under this warranty.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY
AND REMEDY, AND ALL EXPRESS AND IMPLIED
WARRANTIES OTHER THAN THE LIMITED
WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. IN NO EVENT WILL DIRT DEVIL BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND OR
NATURE TO OWNER OR ANY PARTY CLAIMING
THROUGH OWNER, WHETHER BASED IN CONTRACT,
NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY
OR ARISING FROM ANY CAUSE WHATSOEVER. TO
THE EXTENT PERMITTED BY APPLICABLE LAW, NO
WARRANTIES THAT ARISE BY OPERATION OF LAW,
IF APPLICABLE, SHALL EXCEED THE DURATION
OF THE LIMITED WARRANTY PROVIDED HEREIN.
Dirt Devil’s liability for damages to you for any
costs whatsoever arising out of this statement of
limited warranty shall be limited to the amount
paid for this product at the time of original
purchase and Dirt Devil shall not be liable for
any direct, indirect, consequential, or incidental
damages arising out of the use or inability to
use this product. Both the disclaimer and the
limitations of liability set forth above shall apply
even in the event that this limited warranty fails
of its essential purpose.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, disclaimers of implied warranties, or
limitations on the duration of implied warranties,
so the above exclusions, disclaimers, and/or
limitations may not apply to you. This warranty
gives you specifi c legal rights, and you may also
have other rights, which vary from state to state.
CLEAN THE BRUSHROLL (CONT’D)
B
A
C
3
Pull on belt to slip around the brushroll in area
without bristles (A) and metal pin (B). Each end
of the brushroll will fi t into pockets on each side
of the nozzle (C). Put the plate back on and screw
together.
LUBRICATION:
The motor and
brushroll are equipped with
bearings which contain suffi cient
lubrication for their lifetime. The addition of
lubricant could cause damage. Do not add
lubricant to motor or brushroll.
