• Check the vacuum is connected correctly to the docking station.
Go to ‘Getting started’.
• Check terminals on vacuum, handheld and docking station are clean.
Go to ‘Let’s talk technical’.
• Check charger and docking station for damage. If damaged please
contact our Customer Care Line on:
0330 026 2626
(Mon-Fri 8:30am
to 6:00pm).
• Check the charger is plugged into the mains and correctly connected to
the docking station. Go to ‘Getting started’.
7
17
Why does my vacuum
cleaner have no
power?
• Check the machine is fully charged. Go to ‘Using your machine’.
• Check the charger is plugged into the mains and correctly connected
to the docking station. Go to ‘Getting started’.
• Check the handheld has been correctly fitted into the main body.
• Check terminals on vacuum, handheld and docking station are clean.
Go to ‘Let’s talk technical’.
• If the brushbar has been obstructed, the Motor Protection Sensor may
have been activated. Remove the battery and handheld and clear any
obstruction from the brushbar. Wait 30 minutes for the vacuum cleaner
to reset itself. Replace the battery and handheld and retry.
PRObLEM POSSIbLE SOLUTION
A
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S
SOR
IE
S
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B
lE
SHOO
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NG
Why isn’t my vacuum
cleaner charging?
Why won’t the vacuum
cleaner pick up?
• Empty the dirt container and clean filters. Go to the ‘Taking care of your
machine’ page.
• There may be a blockage in the vacuum cleaner. Go to ‘Clearing
blockages’.
• The brushbar may not be turning. Go to ‘My brushbar isn’t turning?’ below.
• Vacuum may need recharging. Go to ‘Getting Started’.
• Low suction has been selected, increase to high suction. Go to ‘Using
your machine’.
My brushbar
isn’t turning?
• If the brushbar has been obstructed, the Motor Protection Sensor
may have been activated. Remove the battery and handheld and
clear any obstruction from the brushbar. Wait 30 minutes for the
vacuum cleaner to reset itself. Replace the battery and handheld
and retry.
• The brushbar may be blocked. Go to the ‘Let’s talk technical’ page.
Why is the LED light
Continually flashing?
• The Red light will flash when the vacuum needs recharging.
Go to ‘Getting started’.
