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User Manual for the Wireless Pocket USB
Driver and Software Utility
37
4
Troubeshooting
1.
Question : The product literature says this Wireless Pocket USB can operate at 54 Mbps.
Why do I see no more than 11 Mbps speed on my WLAN Configuration Utility status?
Answer: There are two possibilities. First, if you are connecting to an 802.11b network,
the maximum 802.11b speed is 11 Mbps. Second , if your computer does not have a USB
2.0 port but rather a USB 1.1 port, the Wireless Pocket USB will be limited to the
maximum speed of the USB 1.1 port. USB 1.1 port maximum speed is 14 Mbps whereas
the maximum speed of a USB 2.0 port is 480 Mbps. PC computers can be upgraded with
optional add-on USB 2.0 adapters that provide one or more USB 2.0 ports.
Note: Even though you are using USB 2.0 controller, please make sure that you are using
the correct driver for USB 2.0. For the Windows XP, you need to upgrade your system to
Service Pack 1 in order to utilize the USB 2.0 port. For the Windows 2000, you need to
upgrade your system to Service Pack 4 in order to utilize the USB 2.0 port.
2.
Question : The Wireless Pocket USB’s LEDs are not lit?
Answer: Remove and reinsert the Wireless Pocket USB. Check the Windows device
manager to see if this device is recognized and enabled. Reload the Wireless Pocket
USB’s software, if necessary. Try to install it in a different slot on your system.
3.
Question : I can connect to an access point, but I cannot connect to other computers on
the network or the Internet?
Answer: Check to make sure that the access point is physically connected to the Ethernet
network. Make sure that the IP addresses and the Windows networking parameters are all
configured correctly. Restart your cable/DSL modem, router and access point.
4.
Question : Why my Wireless Pocket USB suddenly stop response, yet it was working
regularly before?
Answer: When changing the AP’s configuration from non-WEP to WEP ena bled, while
the Wireless Pocket USB is connected, the device will enter infinite scan mode, and only
un-plugging the device will stop this phenomenon.
5.
Question : Why do I see a blue screen after plugging out the Wireless Pocket USB?
Answer: This phenomenon will probably happen during the Envara Configuration Utility
is running. Please close the Utility program first and then unplug the device.
6.
Question : The product literature says this Wireless Pocket USB can operate far to 328
feet (100 meters). Why can’t it reach that range when working?
Answer: In optimal condition, this device can reach the maximum range. However,
environmental factors such as other electric equipments and layout of building may
adversely affect the effective range.