DirecTV R15, User Manual

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CHAPTER 4
44
You can fi nd additional troubleshooting
help at DIRECTV.com.
TIP
Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV Plus ®
Receiver. If you experience image freezes, audio freezes or blank screen, or the system won’t
respond to front panel or remote control keys, try one of these:
4 Press the red RESET button behind the access card panel door on the front of the
DIRECTV Plus Receiver, then wait for program guide info to be acquired.
4 If the problems persist, try unplugging the power cord of the DIRECTV Plus Receiver for
15 seconds, then plug it in again.
4 Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
System Upgrades
Your DIRECTV Plus Receiver is able to receive upgrades or modifi cations to some of its
features and functions. These modifi cations will occur automatically, usually at times
when the receiver would likely be turned off. If your receiver is on when an upgrade or
modifi cation is sent, you may experience a disruption in reception for a minute or two.
Your reception should return to normal after the modifi cation is complete. Your receiver
must be plugged in to AC power to receive any upgrades. Do not unplug your receiver while
an upgrade is in progress. Please consult the System Info screen to check for an upgrade or
modifi cation planned by DIRECTV.
Note
If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite
receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com.
Troubleshooting