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DirecTV HR22, User Manual

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DirecTV HR22 User Manual Download Page 99

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TrOubLesHOOTiNg Tips

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Problem: a program I tried to record does not show up in the My Playlist screen.

Problem:  I wanted to record a program, but I got an error message saying it conflicted with another 

scheduled record. What do I do?

You wanted to record a program to watch later, but it is not listed in your Playlist.

Your DIRECTV Plus

®

 DVR can record up to two programs at once, or it can record one program while you watch another live program.

Solution:

- Someone else may have prevented the recording or erased the program after it recorded.
- The recording may have been cancelled due to a conflict with another program with higher priority in the Prioritizer.
- The program may have been blocked by Parental Locks.
- You may have deleted a Series Link recording.  If you delete a Series Link by pressing RECORD on an episode in the Guide, you 
cancel the entire series, not just the highlighted episode.

- You tried to record three programs at the same time or tried to watch a live program while recording two others at the same 
time.
- There was an overlap in the programs you tried to record.

- To see if the program was recorded then deleted, press MENU, select Manage Recordings, then in the left menu, select History.  
You will see a list of recent programs with their recording status information.  If the program was deleted, it cannot be recovered.
- If the recording was cancelled due to a Prioritizer conflict, record the program later.
- Check the Parental Locks on your receiver and TV.  Adjust the content ratings, if necessary.

Possible Causes:

Possible Causes:

Recorded TV Troubleshooting

Summary of Contents for HR22

Page 1: ...DIRECTV PLUS DVR HD and SD Receivers user guide DIRECTV PLUS DVR HD and SD Receivers user guide ...

Page 2: ...This DIRECTV Set Top Box meets ENERGY STAR guidelines May not apply to older models ...

Page 3: ...professionally installed or you just added a surround sound system or other equipment please see Chapter 3 Installation and Connections If you re new to DVRs or just want to know the essentials simply read the Chapter 1 Quick Start If you want to become an expert read Chapter 2 to get all the details You must subscribe to DIRECTV DVR service in order to use the recording features You must subscrib...

Page 4: ...7 Program Guide Features and Options 30 Filtering the Guide 30 Guide Options 31 Special Feature Channel Program List 32 Live TV Features and Options 33 Live TV Options 33 Live Buffer 34 Recorded TV Special Features 35 Press and Hold Buttons 35 Bookmarks 35 Remote Recordings 36 Chapter 2 Detailed Information TABLE OF CONTENTS UsingYourRemoteControl 12 Turning Equipment On and Off 12 Navigation and ...

Page 5: ...u Manage Recordings 55 To Do List 55 VOD Queue 56 Series Manager Prioritizer 57 History 58 Purchases 58 Manual Recording 58 Recording Defaults 59 Main Menu My Playlist 40 My Playlist Tab 40 Showcases Tab 41 Playlist Options 42 Managing My Playlist 43 Main Menu Music Photos More 60 Main Menu Overview 38 Main Menu Customer Care Help 65 Customer Care 65 Help Topics and FAQs 65 Main Menu Caller ID Mes...

Page 6: ...onnectionS Installation 82 Your Phone Connection 82 Connections for Auxiliary Equipment 82 Guided Setup 86 ActivateYourDIRECTV Service 86 Programming Your Remote Control 87 Troubleshooting Tips 90 Resetting Reauthorizing Your Receiver 90 System Software Updates 90 On Screen Error Messages 91 DIRECTV Plus DVR or TV Problems 92 Recorded TV Troubleshooting 99 Remote Control Problems 103 Running the S...

Page 7: ...7 1 Receiver Front and Back Panels 120 2 How to Network Your DVR 124 3 About High Definition 132 Index 139 Appendices ...

Page 8: ...1 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qu...

Page 9: ...Place it on a flat hard surface do not operate the DIRECTV Receiver on a carpet or other padded surface Always unplug your DIRECTV Receiver before moving it Always unplug the DIRECTV Receiver TV and other equipment before you connect or disconnect any cables The only way to disconnect the DIRECTV Receiver from the power supply is to remove the power cord The DIRECTV Receiver unit must therefore be...

Page 10: ...10 DIRECTV Plus DVR User Guide ...

Page 11: ...11 Using Your Remote Control 12 Viewing Live Television 16 Finding and Recording Programs 23 Chapter 1 quick start ...

Page 12: ...tings then System Setup then Remote then Program Remote and follow the step by step instructions Use the POWER PWR button and Mode Switch to turn a single component on or off for example a DVD player or surround sound system Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on The mode switch must always be i...

Page 13: ...gate though the guide or any menu screen Press BACK to move back to the previous screen You can also use the LEFT ARROW button to step backward one column at a time The MENU key takes you to the main menu where you go to access all of the features available in your system Press INFO on any show to see information about that show You can move through all of the DIRECTV user screens using only the d...

Page 14: ...ive or prerecorded television program While paused press FFWD or REW to move forward or backward frame by frame Fast forwards recorded or live stored video Press up to four times to fast forward at increasing speeds Hold this button down to go to the next 15 minute tickmark Pressing play returns to normal play Rewinds recorded or live stored video Press up to four times to rewind at increasing spe...

Page 15: ... the program and how far you can go forward or back For live programs the progress bar is green and the time shown is the time of day If you press the RECORD button during a live show the progress bar turns orange and the orange record icon appears next to the title of the show The Progress Bar The white line shows which portion of the program you are viewing The left end of the green bar shows ho...

Page 16: ...s i e use the GREEN button to move ahead in time 12 hours once there use the red key to come back 12 hours If you press GUIDE twice you ll see a screen that lets you filter the guide See Chapter 2 Program Guide Features and Options Filtering the Guide for details Your DIRECTV provided local channels can be found in the guide from channel numbers 2 through 69 If you live in one of the few places in...

Page 17: ...ram title in the guide If you want to see only the HD version of a channel in the guide go to chapter 2 section Parental Fav s Settings Settings Display for instructions on how to make that setting HD and SD Channels Channels in the guide that are not part of your subscription package are shown grayed out You can customize your guide to hide those channels See Chapter 2 Program Guide Features and ...

Page 18: ...and the receiver will tune to that channel Then you will see a brief channel banner showing you the program name channel number date time and other information You can bring up the channel banner at any time by pressing the INFO button The icons near the upper right give you more information about your show or your system such as whether a second audio language is available or if you have a system...

Page 19: ... download The channel is ready to interact when the yellow highlight box appears When you want to exit an interactive channel simply press GUIDE and pick the channel you want to move to or you can type in the new channel number while in the interactive channel Interactive Channels Take a look at the program guide from channel 100 to 115 to find some of the other Interactive channels The NewsMix an...

Page 20: ...ription only games to play If you are good enough you will see your name on the leader board Interactive content like scores statistics and other information are also provided along with some of our special sports and entertainment channels Look for an on screen popup that lets you know when interactive content is available and follow the on screen instructions to use the interactive features ...

Page 21: ...to record and Manage Recordings where you go to adjust the recordings the DVR is set to make Press MENU once to see the Main Menu Press MENU again or EXIT to make it go away Main Menu Guide Banners By the way the next to last item in the Main Menu Customer Care Help is where you can go to see a help video or use the Help glossary In the guide you will also notice from time to time a special row sa...

Page 22: ...mote to order Pay Per View Note You can also order your DIRECTV Pay Per View movies and events on the Internet at directv com or over the phone at 1 800 531 5000 Keep in mind though there is an additional ordering fee for purchases placed over the phone You can cancel your Pay Per View order for any reason as long as none of the program has been viewed Your receiver will let you record Pay Per Vie...

Page 23: ...ear and turn orange and the circle R icon will appear next to the title to let you know your show is now being recorded You don t have to be watching a show to record it Simply find it in the program guide and use the RECORD button as described above The orange record icon appears to let you know that your show is being recorded or is scheduled to record From Live TV From the Guide Recording a Sin...

Page 24: ...e your changes select Update If your show is set to record in the future and you see it in the guide or To Do list press INFO to bring up this screen If you want change a recording option for that one show select Record Once and choose whichever option or options you want to change If you want to change a recording option for every show in a series select Rec Series and then choose the options you...

Page 25: ...program guide and press the RECORD button twice to record all episodes of it If you press the RECORD button a third time on a series an on screen message will appear giving you the choice to Keep Recording Stop and Keep or Stop and Delete If you are currently watching a series show and need to extend the recording time or change any other recording option press INFO on the remote then select More ...

Page 26: ... know the title select Title Use the on screen keypad to spell it out Each letter you add refines the search and produces a list of titles on the right If you want to record a show move the highlight to the show you want and press RECORD See chapter 2 Search for Shows to get more details about this powerful search function When you see the show you want move the highlight from the keypad to the li...

Page 27: ... start the show Of course you can use any of the DVR control buttons like PAUSE FFWD SKIP etc while watching your recorded show If you press STOP the show will stop a menu of options will appear and the last channel viewed for live TV will appear in the upper right corner of the screen You press EXIT or select Done to return to full screen live TV If you want to delete a show from your playlist si...

Page 28: ...28 DIRECTV Plus DVR User Guide ...

Page 29: ...options 33 Recorded TV special features 35 Main Menu Overview 38 My Playlist 40 DIRECTV on Demand 46 Search for Shows 50 Manage Recordings 55 Music Photos More 60 Caller ID Messages 63 Customer Care Help 65 Parental Fav s Settings 66 Chapter 2 Detailed Information ...

Page 30: ...xample you may want to see what s on for Sports or Movies or News In that case press GUIDE twice to bring up the guide filter You can also choose HDTV Channels to filter the guide to show only HD channels Simply use the arrow keys to get to the filter you want press SELECT and the guide will then show only that type of channel Look for the label in the bottom left of the guide to see how it is bei...

Page 31: ... button to bring up Guide Options Select Sort Programs by Category then select a category to see a list of shows in chronological order that match your sort criterion Select Jump to a Date Time to quickly go to a future date and time in the Guide To remove the Channels I Get customization press GUIDE then the YELLOW button to bring up Guide Options select Change Favorites List and select All Chann...

Page 32: ...ive you two weeks of programs in chronological order for that channel Use the ARROW buttons to navigate up or down the list or use the CHAN UP DOWN button to page through the list If desired press RECORD once to record a single show or press RECORD twice to record the series You can return to the guide by selecting Done or pressing GUIDE or using the LEFT ARROW button Special feature Channel Progr...

Page 33: ...to create a new list See the Parental Fav s Settings section near the end of this chapter for details While watching Live TV you can press the YELLOW button to bring up a list of options View Previous Channels Closed Captioning Change Favorites List Audio Options Press SELECT on Closed Captioning to toggle it ON or OFF Press SELECT on View previous channels to see a short list of the channels you ...

Page 34: ... DIRECTV Plus DVR saves programs to the hard drive instantly and continuously while you watch This live buffer lets you pause rewind fast forward or instant replay If you start watching a program late even if it is not set to record you can back up to the beginning up to 90 minutes using REWIND as long as you haven t changed channels since the program started Simply press PLAY during a show to bri...

Page 35: ...on to continue Likewise you can back up to the previous 15 minute tickmark by pressing and holding the rewind button To get to the end of the show press and hold the Skip button Press and hold the replay button to return to the beginning of the program For shows you have already recorded press PAUSE and then press the GREEN button to bookmark your favorite scene You can then press and hold the FAS...

Page 36: ... tvlistings to see an on line version of your program guide Simply navigate through the guide to find the show you want to record After choosing the DVR receiver you want the recording to go to select RECORD while indicating the priority of the recording you want to make This will assist in resolving conflicts with recordings you already set on your DVR If you have a mix of HD and SD DVRs in your ...

Page 37: ... TV Special Features From a Mobile Phone To schedule a recording from a mobile phone use your Internet browser to go to m directv com Sign in with your user name and password For mobile generated recordings you will use a search engine to find your program based on title or description Pick your title from the search results and follow the step by step instructions to set the recording ...

Page 38: ...enience See Appendix 2 for instructions on how to network your DVR Finds shows by title actor or keyword that appear within the 14 day program guide and in DIRECTV on Demand if the receiver is connected to the Internet You can also search for channels here instead of browsing the entire Guide Contains status information about your past present and future recordings lets you set which series has th...

Page 39: ...w to network your DVR Contains a log of the phone calls into your home assuming you have a land line and Caller ID phone service as well as DIRECTV System messages to you Provides access to a help glossary and instructional video Lets you set Parental Control limits choose Favorite Channels for a customized program guide and choose settings for your TV remote and your entire DIRECTV System Caller ...

Page 40: ...r icon For example if you record a weekly comedy series that series is shown in the list by its name and the episodes for that series are saved in a group under that name The number of new not viewed programs and total programs for each group are displayed to the right of the group name You can press SELECT on the series name to display all the episodes that have been recorded Programs recorded as...

Page 41: ... Showcases tab Those programs may include instructional videos on how to use your DVR just released Pay Per View movies behind the scenes and video extras extra content for DIRECTV sports subscriptions like NFL SUNDAY TICKET and NASCAR HotPass special offers free events and more Please note that you are only charged for PPV shows in Showcases if you watch them By placing them in this group DIRECTV...

Page 42: ...rt Programs by Category and then choose whether you want to see your recorded Movies Sports etc Use this option to pick how you want to arrange the order of your recorded shows You can go by date with the newest at the top that s the factory default setting the oldest at the top alphabetically with As at the top or Zs at the top by expiration date with first to expire at the top or last to expire ...

Page 43: ...y pushed out to make room for the new ones If you have a show that you don t want pushed out go to My Playlist select the show you want to keep and press the BLUE button Then the show will be kept until you delete it You may be tempted to make all of your recordings Keep Until I Delete but note that eventually the hard drive may fill up and new recordings won t happen because there is no free spac...

Page 44: ...ll always see a confirmation message before you can delete anything Deleting Single Shows from My Playlist Main Menu My Playlist You will see all of your recorded shows with check boxes next to them Select the boxes to delete as many as you want at one time select Continue and Delete Marked and you are done If you would like to delete a large number of recordings at once go to My Playlist press th...

Page 45: ...Disk Space bar that shows the approximate amount of space available on your disk at any given time The Disk Space bar shows programs you have designated Keep Until I Delete in dark blue programs subject to expiration or automatic deletion in light blue and the remaining unused disk space that is available for recording in black Disk Space Bar ...

Page 46: ...ands of movie and TV titles that you can download and watch anytime you wish The majority are free but we also offer a full selection of the best Pay Per View movies This service is available to all DVR subscribers that connect their DVR to a broadband Internet connection via the Ethernet connector on the back of the unit See Appendix 2 for the installation instructions Once connected you can get ...

Page 47: ...ber of our program providers also have home pages of their own for Video on Demand content Those channels will all be located in the 1000s since they simply add a 1 in front of the usual DIRECTV channel number For example DIRECTV original programming is shown on channel 101 The 101 s DIRECTV on Demand channel is 1101 Check out your favorite programmer on Demand home page to get special programs se...

Page 48: ...e program will be placed in the download queue After adding the show to your queue press the YELLOW button to see the entire queue of shows you have waiting to download The top title is currently downloading and the ones below it are next in line Highlight a show and press the RED button to delete it from the queue Highlight a show and press the GREEN button to move it to the top of the queue Down...

Page 49: ...Playlist since it is being saved on the hard drive like the rest of your recorded shows The download rate depends completely on the speed of your broadband connection If fast you can start watching your show immediately while it is downloading If the connection is slow or your home network is congested you may start watching the show but hit a pause while the recorder waits for the broadband conne...

Page 50: ...g SELECT Note that you can choose Delete DEL to get rid of the last letter or Clear CLR to start over if you make a mistake You do not have to enter the initial article like The or An Each time you enter a letter the search becomes more precise You don t always have to enter the complete title Just the first few letters will usually get you close enough Then you can move the highlight to the list ...

Page 51: ...u will see a list on the right side of the screen showing you actors actresses and directors Select the name that you want and a list of show titles will appear You can then select individual titles to record or you can select Autorecord on the left to record every program that contains your person If your person s name does not appear in the list you might want to try the name in a Keyword search...

Page 52: ...stead of surfing through the large DIRECTV program guide Search by Channel If you select your desired channel from the list on the right you will get a list of the shows scheduled on that channel Use the keypad to enter in the first few letters of the channel name In this case we typed in BL to find Bloomberg ...

Page 53: ... pick good keywords to get the best results In some cases you can enter a phrase for example Wild Cats but it must be an exact match to the program guide information to appear in the search results Usually it is better to use single words In this case you must write the complete word in order to obtain relevant results Be aware that the search engine looks through show titles and descriptions for ...

Page 54: ...DIRECTV Plus DVR User Guide This handy feature lets you go back to a list of your 25 most recent searches in case you want to update a search you used previously Recent Searches Main Menu Search For Shows ...

Page 55: ...ure The icons next to the titles indicate whether the recording is a single event or part of a series or an autorecord based on a person or keyword search The list is ordered by time with the next recordings at the top and the furthest in the future at the bottom You can use this screen to make sure your recordings are properly scheduled or to delete future scheduled recordings you no longer want ...

Page 56: ...n entire series from the To Do List select the show select Rec Series and select Cancel All VOD Queue contains any DIRECTV on Demand titles that are in the queue waiting to be downloaded to the hard drive See the DIRECTV on Demand section earlier in this chapter for details VOD Queue ...

Page 57: ...ast priority You can change the order of the priority at any time by selecting Series Manager selecting the show you want to move moving the highlight to the right and then using the arrow keys to promote or demote the series There are a couple of color key short cuts on this screen as well Use the RED button to delete an entire series Use the GREEN button to move a highlighted show to the top of ...

Page 58: ...ograms that were bought and the date and time they were viewed Almost all of your recordings can be done automatically by your DVR but there may be times when you want to set up a completely manual recording In that case select Manual Rec and enter all of the options as you wish including whether you want this to be a one time or recurring recording i e every Tuesday channel day and date start tim...

Page 59: ...s you keep a recording until you delete it or until the disc is full in which case the DVR can delete it automatically if the disc fills up A recording that is labeled Keep Until I Delete will never be deleted until you do it manually Be aware that if all of your recordings are labeled that way and the disc fills up no new recordings can be placed on the disc until you manually delete some of your...

Page 60: ...ndows Media Player Intel VIIV in your network for this service to work The setup is similar to that used for the DIRECTV on Demand service See Appendix 2 for details on how to connect our DVR to your home network Please visit directv com mediashare and the related Technical Forum for help and hints from other DIRECTV subscribers that have used this new feature we call Media Share Once your DVR is ...

Page 61: ...t Album Song and even Playlists You can also select your favorite XM Music Channel Your favorite music will play as you watch your TV or view photos from your PC Once the desired songs are selected from the Music submenu the song s information will display on the Progress bar If you want to view photos go to the Photos submenu Select Browse and you can see several photos at once ...

Page 62: ...es control between music and photos or video Pressing the STOP button while in music control stops the music from playing and the audio from the current channel is then heard Pressing the STOP button while in photo control stops the display of photos and displays the video from the current channel Host a party and show your friends your favorite digital photos on the big screen ...

Page 63: ...cial promotions We also summarize important software changes or new features that we download to your receiver When you have a new message in your folder the dark message icon will appear in the channel banner of any program you are watching Simply press MENU select Caller ID Messages then Messages to see your DIRECTV messages You will have the option to keep or delete the message Messages ...

Page 64: ...splay Caller ID by selecting Caller ID Messages from the main menu then Caller ID then navigate over to the Notification tab or press the GREEN button for the shortcut and select Notices ON When the Notification option is on you ll see a notice on your TV screen whenever a call comes in You can review your 25 most recent calls in the call log at any time Highlight and select a name to delete that ...

Page 65: ... of Help topics and FAQs that explain how to use your DVR Press SELECT on a folder to open it and press SELECT on the topic of your choice If you want to go to the FAQ tab press the GREEN button To access the written Help Topics and FAQs press MENU then select Customer Care Help then select Help Topics Select Customer Care to go to the instructional video channel Customer Care Help Topics and FAQs...

Page 66: ...ide for a more customized experience Select System Setup to adjust and configure how you want your TV and DIRECTV System to work together Parental Controls enables parents to place certain restrictions on just who s watching what and require a passcode to view restricted programming Whether it s for mature content spending amounts or even the number of hours of TV watching allowed you re always ab...

Page 67: ...e channels from the Program Guide Pressing SELECT toggles between Show Adult and Hide Adult Adult Channels Main Menu Parental Fav s Settings Note You can also use the RED or GREEN buttons to move between the tabs movies TV other Here you can set rating limits for Movies and TV Select Ratings Highlight the desired tab using the ARROW keys and press SELECT Ratings ...

Page 68: ...if you wish to affect a large number of channels Select the TV tab then highlight and select the TV rating you desire You can also set ratings for particular content for example Fantasy Violence Dialogue each of which is described when highlighted To block programming that has no rating such as news and sports select the Other tab Channel Blocks TV Programs Other Shows Highlight and select the Mov...

Page 69: ... set your preferred spending limit for any single Pay Per View purchase Simply key in the amount using the numbers on your remote From the left menu select Hours then set your preferred hours during which TV can be viewed You can set hours based on school nights and weekend nights Monday Thursday Friday Saturday and Sunday Limit Spending Limit TV Viewing Hours ...

Page 70: ... menu You ll be directed to create a passcode which you ll want to make easy enough to remember but hard enough that the little ones won t guess it This passcode will be your entry to unlocking and adjusting limitations in the future An on screen message will appear whenever anyone tries to tune to a channel or program that has been restricted or attempts to spend or watch beyond limitations set H...

Page 71: ...new one twice to confirm Press MENU then select Parental Fav s Settings then select Parental Controls Various options for removing restrictions temporarily or permanently will appear Select one and enter your password For more unlock options 1 2 3 2 Press MENU select Parental Controls Fav s Settings then Parental Controls then Edit Settings 1 Note If you forget your password call 1 800 DIRECTV to ...

Page 72: ...ottom left of the program guide screen that reminds you which channel list you are currently using To return to displaying all channels press the YELLOW button while in the guide select Favorites and select the All Channels option Select the one you want and follow the on screen instructions to create and name your list Once your list is created if you press the YELLOW button while in the guide th...

Page 73: ... to go to the right and then scroll down to read the information The System Info page will bring up a technical information screen that can be of help during troubleshooting The front tab gives system information Use the ARROW button to go all the way to the top of the System Info page and then use the Right arrow or press GREEN button to change tabs to the System Test screen The System Test optio...

Page 74: ...et up and test the connection of your DVR to the Internet here See Appendix 2 for details Satellite Antenna Network Use this option to set up your remote for your TV or auxiliary A V equipment Select Program Remote and follow the step by step instructions to set your remote to control your TV or other equipment A V equipment like a DVD player or surround sound system It is best to know the model n...

Page 75: ...iption and Channel Banner To make temporary adjustments to your preferred audio language use the Audio Options item from the Options menu in Live TV or press GREEN from Live TV to cycle through the available audio tracks Audio If you have an optional RF remote select IR RF Setup to change your remote method of transmission from Infrared IR signals to Radio Frequency RF While IR transmission requir...

Page 76: ...erred on screen text language Display Go to the Clock tab to set your time zone and whether you want the receiver to show Daylight Savings time or not Move to the Captioning tab by using the arrow keys or pressing the GREEN button and select your preferred options You can customize how closed captioning appears or whether it appears at all Choose whether you want the first press of the GUIDE butto...

Page 77: ...it your TV as described in the following paragraphs In fact Native Mode slows down the response of your system to channel changes because the receiver and TV must communicate at every channel change before the video comes up on the screen Therefore the default position is OFF but your can override it if you wish Choose the screen format you prefer for the instances when the broadcast does not exac...

Page 78: ...s you define the aspect ratio of the TV you are using with your receiver Most HDTVs are 16 9 The TV Resolutions tab lets you define what resolutions your TV can support so that your HD DVR can pass the proper signal Note You can move between the tab screens by pressing the GREEN button ...

Page 79: ...complete this process Access Card From here you can restart the receiver reset to factory defaults or reset everything Restarting the receiver is the same function as pressing the RED button behind the access card door on the front of the receiver Restoring factory defaults erases all of your personal preference items and restores the receiver configuration to how it was set at the factory Reset E...

Page 80: ...80 DIRECTV Plus DVR User Guide ...

Page 81: ...81 Your Phone Connection 82 Connections for Auxiliary Equipment 82 Guided Setup 86 Activate Your DIRECTV Service 86 Programming Your Remote Control 87 Chapter 3 Installation and ConnectionS ...

Page 82: ... a toll free number once a month for a few minutes duration and is designed not to interfere with your regular phone service You will need an RJ11 type modulator jack the most common type of phone jack If you disconnect the phone line the receiver will not allow you to purchase PPV programs and some features of our interactive channels will be limited Do not connect your receiver to a digital PBX ...

Page 83: ... RCA jacks two sets per receiver provide good video and usually come bundled with three cables for one video and two audio channels Video Connections HDMI High Definition Multimedia Interface provides the best digital video and audio in one connector Digital Audio Optical one connector per receiver provides excellent quality digital audio and is often used on newer surround sound and DVD equipment...

Page 84: ...connector as the best video audio input and a surround sound system that has a digital audio optical connector as the best audio input Here is an example using a TV that has component video connectors as the best video input with RCA audio connectors as the best audio input and a surround sound system that has a digital audio coax connector as the best audio input Example TV with HDMI Connector Ex...

Page 85: ...an example of a TV that has an S video connector as the best video input and RCA audio connectors as the best audio input and a surround sound system with a digital audio optical connector as the best audio input Example TV with S Video Connector Here is an example of a TV that has RCA connectors as the best audio video inputs and a surround sound system with a digital audio coax connector as the ...

Page 86: ...unctions If you ve installed your satellite dish and system yourself you ll be guided though various functions for optimizing your signal and setup including positioning your dish and a system test After these setup procedures are complete you ll see a message on screen that says Acquiring Satellite Info as the receiver gathers information from the satellite for the on screen program guide Next yo...

Page 87: ...witch position If you would like to change the VOL and MUTE to work with other audio equipment such as a stereo you can When you program the remote for the audio equipment on screen instructions will direct you on how to do this Factory Defaults 2 2 3 4 5 1 1 Press MENU to display the on screen Menu Highlight Parental Fav s Settings and press SELECT Highlight System Setup and press SELECT Press SE...

Page 88: ...88 DIRECTV Plus DVR User Guide ...

Page 89: ...89 TROUBLESHOOTING TIPS 90 DIRECTV Plus DVR or TV Problems 92 Recorded TV Troubleshooting 99 Remote Control Problems 103 Running the system test 104 Chapter 4 Troubleshooting tips ...

Page 90: ...rmal after the update is complete Your receiver must be plugged in to AC power to receive any updates Running the System Test later in this section can also help you diagnose and solve many common problems Press the RED RESET button behind the access card panel door on the front of the DIRECTV Plus DVR then wait for program guide information to be acquired If the problems persist try unplugging th...

Page 91: ... message gives a brief description of the error while the second line supplies an error code in parentheses In this case you would be trying to view a channel that you have not purchased or that is not in your programming package If you want to resolve the error call Customer Service at 1 800 DIRECTV and mention the error code number when prompted Troubleshooting Tips On Screen Error Messages ...

Page 92: ...he access panel door on the front of the DIRECTV Plus DVR and wait for program guide information to be acquired Your TV displays incorrect picture or you have a blue black snowy or blank screen If you don t see the signal you think you should be seeing try using these buttons to toggle between the signals Press the TV VCR button on the VCR remote or on the VCR s front panel Press the INPUT button ...

Page 93: ...n Remote batteries are dead Receiver or power strip is not plugged in to a power source or power cord is not plugged in to receiver Wall outlet is dead Contact your local phone company to subscribe to Caller ID service Select Caller ID Messages from the Main Menu to turn on your Caller ID notifications Verify that your wireless phone jack transmits Caller ID information If not connect a standard p...

Page 94: ... receiver Wait 30 seconds for internal circuits to reset then turn receiver back on Check the circuit breakers in your home Consider using a line conditioner or surge protector Consult an electrician if the problem is frequent or severe especially if other household appliances or electronics are affected If parental limits are active turn your DIRECTV Receiver back on and enter your parental lock ...

Page 95: ...VR or TV Problems Solution Problem Blank screen There is nothing on your TV screen Possible Causes Your TV and or your receiver are not powered on Your receiver may be hooked up to the TV incorrectly You may be on the wrong video source for your DIRECTV Receiver You may be tuned to a channel that is not currently broadcasting or that you don t subscribe to Check that DIRECTV Plus DVR and TV are bo...

Page 96: ...s If the problem is coming from the program source wait for the broadcasting channel to resolve the issue Purchase the PPV movie to continue watching the program If there are obstructions blocking the dish s clear view of the satellite you should contact a professional to remove them or a DIRECTV installer at 1 800 531 5000 to relocate your dish If your signal strength is lower than 70 60 or lower...

Page 97: ... it was sent to DIRECTV for broadcast Your surround sound system may be out of synch or may be set up incorrectly To change your Favorites List press GUIDE on the remote then press the YELLOW button and select Change Favorites List then All Channels Or you can enter the channel number manually To check the dish type set in your receiver s preferences press the MENU key on the remote control then s...

Page 98: ... follow the on screen instructions If you have had sound from this receiver in the past it is likely a setting has changed on the receiver or your TV If this is a new setup and you have not had sound check the cables between your TV and the receiver Verify that your surround sound system is working if applicable Solution Verify MUTE button not activated Raise or lower the volume Did volume meter d...

Page 99: ...tizer The program may have been blocked by Parental Locks You may have deleted a Series Link recording If you delete a Series Link by pressing RECORD on an episode in the Guide you cancel the entire series not just the highlighted episode You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time There was an overlap in the prog...

Page 100: ...olution The program you were trying to record may have started or ended early If you were trying to record a sporting event the event may have run over its allotted time You may have had a recording conflict with a higher priority program Someone may have manually ended the recording Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later or m...

Page 101: ...elete them manually See Recording a single show in chapter 1 for details note the same process applies if you are setting up a series recording You can also change a recording you ve already made to Keep Until I Delete See Managing Your Playlist in Chapter 2 Finally to avoid this in the future you can change recordings that you ve set to occur in the future but haven t recorded yet Press MENU sele...

Page 102: ...our DVR is getting full of duplicate recordings of the same program or old episodes of the chosen show Solution Your Series Link is set to record both First Run and Repeat episodes When you set up a Series Link make sure you select only the First Run option This is the default for one touch recording unless you have changed your default recording settings Possible Causes ...

Page 103: ... programmed the remote to control make sure you first slide the MODE switch to the mode that is programmed for that device AV1 or AV2 The indicator light for the component you re trying to control should light up when you press a valid key for that component If it doesn t make sure the MODE switch is in the correct position Make sure the device you are trying to control has been programmed to your...

Page 104: ...TV 7 You should run a system test several times before concluding that there is a problem Occasional fluctuations in the phone 8 line or satellite signal can give temporary false readings The System Test allows you to run a basic diagnostics check on your DIRECTV Plus DVR If you are experiencing any trouble with your receiver run the system test It will also allow you to get your access card and r...

Page 105: ...105 Limited 90 Day Warranty 106 Product Information 109 DIRECTV Protection plan 110 FCC Customer Information 112 Terms Conditions for Use of Software 116 Chapter 5 Warranty and Other Information ...

Page 106: ...nt because of misuse accident lightning damage unauthorized repair or other cause not within the control of DIRECTV Warranty coverage begins the day you acquire the product For ninety 90 days from the acquisition date at the option of DIRECTV the DIRECTV Plus DVR will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective...

Page 107: ...hese modifications A product used for commercial or institutional purposes DIRECTV makes no warranty that the access connection will be a local not long distance phone call The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming show information program guide data and scheduling information Make Sure...

Page 108: ... LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES GUARANTEES AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV Receiver DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTI...

Page 109: ...ervice and for proof of acquisition Attach it here and record the serial and model numbers in case you need them These numbers are located on the product You may have noted some of this information when you connected the cables to your receiver Model No Serial No Acquisition Date Dealer Address Phone Access Card Receiver ID Product Information ...

Page 110: ...or repair Safeguard your DIRECTV System with the ULTIMATE in professional technical service For a low monthly fee the DIRECTV PROTECTION PLAN covers the components of your entire DIRECTV System giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment Your DIRECTV Limited Warranty provides certain remedies for this receiver...

Page 111: ...shire Insurance Company on behalf of DIRECTV where authorized by law Certain limitations may apply Pricing terms and conditions of the DIRECTV PROTECTION PLAN are subject to change Full terms and conditions will be mailed to you prior to service billing and are available at directv com protection Note Annual payment option not available Sign up today for the DIRECTV PROTECTION PLAN by calling 1 80...

Page 112: ...ponsible Party DIRECTV Inc 2230 E Imperial Hwy El Segundo CA 90245 1 800 DIRECTV Trade Name DIRECTV Type of Equipment DIRECTV Satellite Receiver Model Number R22 or HR21 Federal Communications Commission FCC This equipment complies with both Part 15 and Part 68 of the FCC rules This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to part 15 of the...

Page 113: ...ealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment The user may find the following booklet prepared by the Federal communications Commission helpful How to Identify and Resolve Radio and TV Interference Problems This booklet is available ...

Page 114: ...o a line as determined by the total RENs contact your local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point e g 03 is a REN of 0 3 If this DIRECTV Receiver causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance ...

Page 115: ...ontain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources If trouble is experienced with this unit for repair or warranty information please contact...

Page 116: ...ain third party software used in connection with the Receiver may be made directly available to you by the providers thereof Use of such Software is also subject to the terms of any applicable agreement between you and each such provider DIRECTV reserves the right to modify supplement update and otherwise alter the Software via software download or other modification procedures and these terms wil...

Page 117: ...Y OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RESPECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO ANY WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OF THIRD PARTY RIGHTS IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO TH...

Page 118: ...Certain additional terms and information for the Software and certain third party software including the text of licenses applicable to any free open source and other similar software that may be included in the Software may be found in the DIRECTV Customer Agreement the DIRECTV website located at www directv com and the GNU website located at www gnu org F Third Party Beneficiaries G Additional I...

Page 119: ...119 1 ReceiverFrontandBackPanels 120 2 How to Network your DVR 124 3 About High Definition 132 Appendices ...

Page 120: ...Receiver Front and Back Panels 1 7 2 3 4 5 6 The buttons on the front panel perform the same functions as the remote control You can use the front panel buttons at any time but they are there just in case you misplace your remote control or the batteries die Besides the buttons on the front panel that are similar to the remote control here are the other important items ...

Page 121: ...ESS CARD The access card slot RESET button and receiver ID and model number button are located behind the door panel The RES key switches the output resolution of the DIRECTV Receiver Each time you press the key it cycles to the next available resolution 480i 480p 720p and 1080i Note The RESOLUTION button on the front panel only changes the resolution It does not change the screen format crop stre...

Page 122: ...122 DIRECTV Plus DVR User Guide BACK PANEL Appendix 1 Receiver Front and Back Panels 1 10 2 7 3 4 11 12 13 5 6 8 9 ...

Page 123: ...se this block to connect up component video cables green blue red and use the white and red RCA connectors below it for analog audio out 6 DIGITAL AUDIO OUT COAX Use this digital audio connection for sound 7 DIGITAL AUDIO OUT OPTICAL Use this digital audio connection for sound 8 HDMI Use this combination digital video and audio connector for the best picture quality 9 SATA Use this connector to ad...

Page 124: ...that lets you browse thousands of shows from our content providers and download them to your DVR hard drive for viewing This Quick Start Guide will show you how to connect your DIRECTV Plus DVR to your home network Installation is quick and easy just follow the steps There are three 3 ways to connect your DIRECTV Plus DVR to your home network Before You Begin Requirements Router with an unused Eth...

Page 125: ...et port located on the back of your DVR Connect the other end of the Ethernet cable to your Ethernet jack in the wall or directly in to the free port of your modem Cat5 Wiring in your home This means that you have Broadband ready Ethernet jacks that you can plug into in different areas of your home Alternatively you can use an Ethernet cable to connect your DIRECTV Plus DVR directly to your DSL Ca...

Page 126: ...em Setup Select Network Select Connect Now If your DVR immediately recognizes the network connection you will receive this Congratulations screen See Figure A If your DVR does not immediately recognize the network connection you will get the option to choose your Connection method You should choose Wired See Figure B Verify that You are Connected Step 3 Figure A Figure B ...

Page 127: ...r line technology Two Ethernet Adapters are needed one to connect to the router and one to connect to the DIRECTV Plus DVR Please be advised that your Ethernet Adapters must be plugged directly into a wall However if you have a power strip that is certified to work with your Ethernet Adapter you may use it If you do not have a certified power strip you must plug your Ethernet Adapter directly into...

Page 128: ...use the TOP Ethernet port Step 2 Step 3 Step 4 Connect the other end of the Ethernet cable to the Ethernet jack on the Ethernet Adapter and plug the Adapter into the Wall Outlet If your Ethernet Adapter is combined with your power strip then plug your power strip into the wall and connect the Ethernet cable to the jack on the power strip At the back of the DIRECTV Plus DVR connect another Ethernet...

Page 129: ...Select Network Select Connect Now If your DVR immediately recognizes the network connection you will receive this Congratulations screen See Figure A If your DVR does not immediately recognize the network connection you will get the option to choose your Connection method You should choose Powerline See Figure B Verify that You are Connected Figure A Figure B ...

Page 130: ...eless connection uses your own wireless router and a wireless transceiver to send data from your DSL cable router to the DIRECTV Plus DVR Please be advised that DIRECTV does not recommend using a wireless device because it may not provide the best experience For the best digital entertainment experience the better options are Wired and Powerline However if you prefer to use Wireless you must follo...

Page 131: ... Settings Select System Setup Select Network Select Connect Now If your DVR immediately recognizes the network connection you will receive this Congratulations screen See Figure A If your DVR does not immediately recognize the network connection you will get the option to choose your Connection method You should choose Wireless See Figure B Figure A Figure B ...

Page 132: ...with each individual resolution Available screen formats are based on the TV Aspect Ratio you set in System Setup With each press an on screen message will let you know what the current resolution format setting is For example if you indicated that your TV supports only 1080i 480i and 480p and it is a 16 9 television and Native is turned off the cycle of settings for the FORMAT key are as follows ...

Page 133: ...he resolution This can happen if your settings include a resolution that your TV doesn t support To correct this you ll need to change your resolution setting Press MENU select Parental Fav s Settings then System Setup then HDTV in the left side menu Press SELECT on the Resolution tab and mark or unmark the TV Resolutions to display the resolutions supported by your television Note In Native mode ...

Page 134: ...screen To change the bar color press MENU select Parental Fav s Settings then System Setup then select the Display menu Highlight the Preferences tab and press SELECT then set Bar Color option to the desired color See your TV owner manual for information on the best color for your set The following table shows the resolutions that can be output from each type of connection HDMI 1080i 720p 480i 480...

Page 135: ...tch setting instead of adding bars to the top and bottom the 16 9 program image is stretched vertically until it s tall enough to fill the screen Your entire screen will be full but the program images are stretched to compensate This format crops cuts off the left and right portions of the 16 9 frame so it fits the 4 3 screen Stretch Crop Fills TV Screen Letterbox Stretch Crop ...

Page 136: ... or black bars are seen at the left and right edges To change the bar color press MENU select Parental Fav s Settings then System Setup then HDTV then select the desired bar color option under the Video Tab In this setting instead of adding bars to the sides the 4 3 program image is stretched horizontally until it s wide enough to fill the screen Your entire screen will be full but the images are ...

Page 137: ...7 For 4 3 program signals For 16 9 program signals If your display is a 16 9 format TV or monitor your format options include these Appendix 3 About High Definition Pillar Box Stretch Crop Fills TV Screen ...

Page 138: ...138 DIRECTV Plus DVR User Guide ...

Page 139: ...139 INDEX ...

Page 140: ... Chan List Date Time 31 Defaults 59 79 Deleting 24 27 35 43 44 48 50 55 Destination Buttons 13 Digital Audio 83 85 123 DIRECTV Mode 12 DIRECTV on Demand see On Demand DIRECTV Protection Plan 110 111 Disc Space Bar 45 Display 74 Dolby Digital 75 Download 48 49 DVD player burner 82 85 DVR 3 84 85 DVR Control Buttons 14 E Episodes 25 40 47 Error Messages 91 Ethernet 46 123 130 Exit 13 F G Index FAQs ...

Page 141: ...My Playlist 36 38 40 95 Change Order 42 Mark Delete 42 Open Close all 43 Options 42 Sort 42 Parental Controls 66 71 adult channels 67 channel blocks 68 hours viewing 69 locking 70 71 passcode 70 71 ratings 67 spending 69 unlocking 70 71 Passcode 70 71 Pausing 14 Pay Per View 3 22 PC 36 60 61 Navigation Buttons 13 Network 122 131 NewsMix Channels 19 On Demand 38 46 49 Other Ratings 67 H I K HD 3 Ap...

Page 142: ...120 121 manually 59 options 24 25 remote 36 stopping an in progress 24 25 Remote Control 12 14 74 back cover buttons 12 14 modes 12 87 problems 103 programming 87 Remote Recording 36 Repair 8 106 107 Reset 79 90 Resolution 132 133 Resolution Indicator 120 121 Restart 79 RF Remote 75 Satellite Data Acquisition 92 Satellite Signal Strength 74 Scheduler 36 Searching for a Show 26 38 50 by channel 52 ...

Page 143: ...ware Updates 90 System Test 73 90 102 S video 80 85 Technical Forum 60 Temporarily Unlock 70 71 Tickmarks 14 35 To Do List 55 56 Troubleshooting 90 TV Problems 90 TV Ratings 67 VCR 82 85 Video 82 85 VOD 49 50 56 VOD Queue 49 56 Warranty 106 107 108 115 Watching live TV 16 your recorded shows 27 Wired Connection 125 126 Wireless Connection 130 131 ...

Page 144: ...protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Due to restrictions imposed by copyright holders certain programming may include content protection measures that may restrict viewing in high definition and or recording with cer...

Page 145: ......

Page 146: ...This DIRECTV Set Top Box meets ENERGY STAR guidelines May not apply to older models ...

Page 147: ... one or more alternate audio tracks available for a program Denotes that no alternate audio tracks available Indicates one or more new messages are in the Inbox Indicates no new messages are in the Inbox Shows that Parental Control limits are currently locked Shows that limits are temporarily unlocked Shows that there are no current limits imposed Indicates a rating level or channel that is blocke...

Page 148: ...r functions vary look for hint on screen VOLUME Raises or lowers volume MUTE Toggles sound volume on off NUMBERS DASH Change to a channel directly also input numbers when needed in on screen menus Skip Jumps ahead 30 seconds Hold down to jump forward to the end PLAY Play current video press and hold for slow motion FFWD Press up to four times to fast forward at increasing speeds RECORD In Live TV ...

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