Reception transmission problems caused by signal conditions, telephone line, or cable or antenna
systems outside the unit. A product that has been modified or adapted to enable it to operate in
any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications. A product used for commercial
or institutional purposes.
DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.
The continued provisioning of any of the programming and other services delivered through the
Receiver including but not limited to television programming, show information, program guide
data, and scheduling information.
Make Sure You Keep...
Please keep your receipt or other document showing proof of acquisition. Attach it to this User
Guide and keep both nearby. Also keep the original box and packing material in case you need to
return your product.
Before Requesting Repair Service...
Please check the troubleshooting section of this guide. This may save you a call to DIRECTV
Customer Care.
To Get Warranty Service
Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver,
contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you.
If it is determined that the product needs to be returned for service or exchanged, you will receive a
return authorization number. The representative will give you complete shipping details.
To Get Out-of-Warranty Service
To obtain out-of-warranty service, contact DIRECTV at 1-800-DIRECTV for information on the
possibility of and any costs for repair or replacement of out-of-warranty products.
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS
EXPRESS LIMITED WARRANTY.
WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS
EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES,
AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN
THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT
WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV®
Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV® Receiver.
SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
© 2017 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Product Manual—
Genie 2™
Version 2.0 – 4/4/2017
19
