background image

•  Ensure proper ventilation—the vent slots on the DIRECTV® Receiver must 

be left uncovered to allow proper airflow to the unit. Blocking the airflow 

to the unit could impair performance or damage your receiver and other 

components.

•  Do not stack electronic components or other objects on top of the 

DIRECTV® Receiver. Also, do not stack the receiver on top of a hot 

component such as an audio power amplifier.

•   Protect your components from power surges by connecting all the 

components before plugging any power cords into the wall outlet. Use 

of a surge protector is also recommended.

•  Don’t overload power outlets or extension cords, which can result in the 

risk of fire or shock. It’s also important to use only the type of power 

source indicated on the marking label or in this manual.

•  Avoid audio hum or interference by inserting all cable plugs firmly into 

their jacks. Also, place Audio/Video (A/V) cables to the sides of the TV 

back panel rather than down the middle once connected. Try not to coil 

any twin-lead cables and keep them away from A/V cables as much as 

possible.

•  Never insert objects of any kind into any openings in the DIRECTV® 

Receiver (other than the DIRECTV® Access Card as detailed in this 

manual).

•  Place it on a flat, hard surface—do not operate the DIRECTV® Receiver on 

a carpet or other padded surface.

• Always unplug your DIRECTV® Receiver before moving it.
•  Always unplug the DIRECTV® Receiver, TV and other equipment before 

you connect or disconnect any cables.

•  The only way to disconnect the DIRECTV® Receiver from the power supply 

is to remove the power cord. The DIRECTV® Receiver unit must therefore 

be installed next to the power point, which must be easily accessible.

•  CAUTION: Electric Shock—never attempt to disassemble the DIRECTV® 

Receiver yourself; always take it to a qualified service person when repair 

is required. Opening or removing covers may expose dangerous voltage 

or other risks, and incorrect reassembly can cause shock when receiver 

is subsequently used. Attempted self-repair may also void your warranty. 

Changes or modifications not expressly approved by the party responsible 

for compliance (by the warranty or by the manufacturer) could void the 

user’s authority to operate the equipment.

• Do not drop your DIRECTV® Receiver and always move it with care.
•  Have your DIRECTV® Receiver professionally serviced (do not attempt to 

service it yourself).

•  Any changes or modifications in the construction of this device which are 

not expressly approved by the party responsible for compliance could 

void the user’s authority to operate the equipment.

•  If you move your DIRECTV® Receiver between locations at different 

temperatures, allow it to reach room temperature before you apply power 

to it.

•  Do not pick up or otherwise move your DIRECTV® Receiver while it is 

connected to the AC power supply. If you want to move your DIRECTV® 

Receiver, first disconnect it, then wait at least 30 seconds before 

continuing.

  

CAUTION: To reduce the risk of fire, use only No. 26 AWG or better 

telecommunications line cord.

• 

 

CAUTION: Replace remote control batteries with same or equivalent type. 

There is danger of explosion if batteries are incorrectly replaced.

•  For your information: The identification sticker can be located behind the 

small door on the front panel of your receiver.

• The telecommunication network voltage used is the category number 3.
• See product bottom for important safety information.

WARNING: To reduce the risk of fire or electronic 
shock, do not expose this product to rain or moisture. 
The apparatus shall not be exposed to dripping or 
splashing and no objects filled with liquids, such as 
vases, shall be placed on the receiver.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN!

!

CAUTION: To reduce the risk of electric shock, do not 

remove cover

 (or back).

No user serviceable parts inside. 
Refer servicing to qualified service personnel.

IMPORTANT: Be sure not to place your DIRECTV® 
Receiver near anything WET or HOT.
If this product is rated at 240VAC, a suitable 
attachment plug should be used.

CAUTION: Avoid moisture to reduce the risk of fire or 

electric shock. The DIRECTV® Receiver should not be 

used near water (for example, kitchen sink, bathtub, 

pool, damp basement). Also, never spill liquid on 

the receiver, and do not place vases or other vessels 

containing liquid on top of it.

TIP: We highly recommend plugging the DIRECTV® 
Receiver into a surge protector to prevent damage 
from fluctuations in your power supply.

Note to Satellite Dish Installer: This reminder is 
provided to call your attention to articles 810 
and 820 of the 2011 National Electrical Code. 
Refer to article 810, in particular 810-1 and 
810-15, for required grounding of the metal 
structure of the dish antenna. Refer also to 
the 810-2 which, by reference to article 820, 
requires that the satellite dish coaxial cable 
shield be connected to the grounding system 
of the building as close to the point of cable 
entry as practical.

Product Manual—

Genie 2™

Version  2.0 – 4/4/2017

17

Summary of Contents for Genie 2

Page 1: ...DIRECTV Genie 2 Product Manual Version 2 0 4 4 2017 ...

Page 2: ...communicate information associated with the Genie 2 and to provide an overview addressing specific functions of the device Safety information can be found in the appendix Before using the equipment read the Important Safety Instructions on page 16 This manual outlines safeguards information The safety information contained in this manual was developed and provided solely by the manufacturer Produc...

Page 3: ... 1 Tilt Error On Screen Display 12 2 Thermal Warning On Screen Display 12 V LED Summary 13 A Front Panel LEDs 13 1 Status LED 13 2 Wireless LED Internal WVB Status 13 B Top Panel LED Add Client 14 C Back Panel LEDs 14 1 Power LED 14 2 MoCA Coax LED 14 VI Appendix 15 A Federal Communications Commission Interference Statement 15 B Safety Care 16 C Caution Additional Safety Instructions 18 D Limited ...

Page 4: ...e 2 Front Panel 7 Figure 2 Genie 2 Top Panel 7 Figure 3 Genie 2 Rear Panel 8 Figure 4 Genie 2 Side Panel 9 Figure 5 EPS17 Power Supply 9 Figure 6 Tilt Error On Screen Display 12 Product Manual Genie 2 4 Version 2 0 4 4 2017 ...

Page 5: ...se that connects wired or wirelessly to DIRECTV Mini Set Top Boxes MoCA Multimedia over Coax Alliance STB Set top box or receiver SWM Single Wire Multiswitch WVB Wireless Video Bridge RF4CE RF Remote Control technology based on the ZigBee standard for consumer electronic devices Product Manual Genie 2 Version 2 0 4 4 2017 5 ...

Page 6: ...ceiver that has no connection or output to a TV local display on its own and is dedicated to providing services to its Genie clients Genie Mini set top boxes and RVU TV clients The Genie 2 provides Integrated Wireless Video Bridge Gen 2 and transcoding Mobile DVR capabilities Support for up to seven video streams simultaneously two of which can be 4K streams 2TB of DVR storage It is compatible wit...

Page 7: ...cator LED light Wireless Light Multi Color Wi Fi Status Indicator LED light Internal WVB Status FIGURE 1 Genie 2FRONT PANEL B TOP PANEL Add Client Button Add Client button with Green LED light at the top FIGURE 2 Genie 2TOP PANEL Product Manual Genie 2 Version 2 0 4 4 2017 7 ...

Page 8: ...tor LED USB One USB 3 0 port ETHERNET One Ethernet port eSATA One eSATA port Access Card SIM CARD with instruction to PUSH TO EJECT One Conditional Access Card slot Do not access unless instructed by AT T agent FIGURE 3 Genie 2 REAR PANEL Product Manual Genie 2 8 Version 2 0 4 4 2017 Access Card SIM CARD ETHERNET MoCA POWER INPUT POWER INPUT USB SAT IN ...

Page 9: ...used only when instructed by AT T agent during troubleshooting FIGURE 4 Genie 2 SIDE PANEL E POWER SUPPLY The Genie 2 requires the EPS17 DC 25 2V External Power Supply FIGURE 5 EPS17 POWER SUPPLY Product Manual Genie 2 Version 2 0 4 4 2017 9 RESET BUTTON ...

Page 10: ...k side of the card The way to insert the card is explained with an illustration near the card slot G SPECIFICATIONS Storage 2TB SATA HDD Dimensions Height 266mm 10 47 inches Width 154mm 6 06 inches Depth 142mm 5 59 inches Mechanical housing design Genie 2 needs to be placed in a vertical position Sensors will detect when the orientation is not vertical The Wireless LED will display Flashing Yellow...

Page 11: ...nts Has built in capability to connect to an Internet Wi Fi access point Has built in Wireless Video Bridge Gen 2 Has built in Mobile DVR functionality Supports up to seven 7 streams of content simultaneously two of which can be 4K streams Has internal storage of 2TB with expansion capability Product Manual Genie 2 Version 2 0 4 4 2017 11 ...

Page 12: ...ie 2 straight and select OK to dismiss the On Screen Display 2 Thermal Warning On Screen Display Text Thermal Warming Cause If there is something blocking the Genie 2 it will restrict the airflow and cause the Genie 2 to overheat and you ll see this On Screen Display Troubleshooting Check and make sure that nothing is blocking the airflow to the Genie 2 The graphic in the On Screen Display will in...

Page 13: ...perating state Solid Red System error Restart the Genie 2 Flashing Red Software update download failed Restart Genie 2 if the light remains flashing red Flashing White Downloading software updates Solid White Power on booting up 2 Wireless LED Internal WVB Status Color What it means Off Wi Fi not transmitting If the LED remains off after 5 minutes restart Genie 2 Solid Green Normal operating state...

Page 14: ...ie 2 and that electricity is working Green Genie 2 is powered on C BACK PANEL LEDS 1 Power LED 2 MoCA Coax LED Color What it means Off No Color Normal operating state with homes having only wireless clients Homes with wired clients should check cable connections at all wired locations Solid Green Normal operating state Solid Yellow Check cable connections at all wired locations Product Manual Geni...

Page 15: ...nt or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authori...

Page 16: ...of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit the apparatus 11 Use only attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the ca...

Page 17: ... Any changes or modifications in the construction of this device which are not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment If you move your DIRECTV Receiver between locations at different temperatures allow it to reach room temperature before you apply power to it Do not pick up or otherwise move your DIRECTV Receiver while it...

Page 18: ...ated by DIRECTV If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may at its sole discretion refund the price you paid for the product or the current retail price of the product All products including replacement products are covered only for the original warranty period When the warranty on the original product expires the warranty on the replacement product also expires Af...

Page 19: ...d you will receive a return authorization number The representative will give you complete shipping details To Get Out of Warranty Service To obtain out of warranty service contact DIRECTV at 1 800 DIRECTV for information on the possibility of and any costs for repair or replacement of out of warranty products ALL WARRANTIES IMPLIED BY LAW INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FI...

Reviews: