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We offer you, as the original purchaser of the product, a limited warranty for the structure and
cushion of the product. (This warranty does not include the casters or damage to the product
resulting from the product’s casters.) Our warranty applies for the limited warranty period
stated below. We will repair or replace any product or product part listed below if defective in
material or workmanship. Please note that the decision to repair or replace a product or product
part will be at our discretion. Our warranty applies only if the product is properly maintained
by the original purchaser for normal, indoor use and does not cover normal wear and tear,
modification of the product, or damage caused by abuse, improper use, failure to maintain,
use which exceeds the published product limitations, or the combination of any product with
another product. In addition, our warranty does not cover fading, characteristics or natural
variations in wood grain or fabric, texture, colorfastness, stains, spills, or exposure to chemicals,
odors, heat or light. In certain cases, we may provide you repair or adjustment instructions and/
or replacement parts and ask you to perform a repair or adjustment or replace a defective part.
Our warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state. Please note that our limited warranty period begins when we ship the
product to you. The limited warranty period and our obligations under the warranty end once
you transfer the product to someone else or at the end of the applicable limited warranty period
identified below, whichever is earlier.
Product/Part
Warranty Period &
Coverage (Parts)
Usable Product Life
(Parts)
Maxwell Thomas Seating (frame)
10 years
10 years
Maxwell Thomas Seating (fabric)
Please see the
fabric manufacturer’s
standard warranty
Please see the
fabric manufacturer’s
standard warranty
Maxwell Thomas Seating (foam)
1 year
1 year
Anticipated Usable Product Life is based on normal use with proper maintenance, cleaning and
storage. You should still inspect, monitor and care for the product as described in this guide, as
the product may need to be replaced sooner than anticipated in particular situations.
DIRECT SUPPLY MANUFACTURING, INC. MAKES NO IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THESE AND ALL OTHER
IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. TO THE FULLEST EXTENT
ALLOWED BY LAW, DIRECT SUPPLY MANUFACTURING, INC. WILL NOT BE LIABLE FOR ANY
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS THAT
MAY RESULT FROM THE DEVICE OR YOUR USE OF OR INABILITY TO USE THE DEVICE EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU, IF
ANY, IS LIMITED TO THE PRICE OF THE DEVICE OR SERVICE GIVING RISE TO YOUR CLAIM.
Some states do not allow an exclusion or limitation of incidental or consequential damages or
how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
If implied warranties are not excluded, and to the extent allowed by law, we limit any and all
implied warranties to the applicable warranty period identified above. Except for rights under
any applicable state law, the remedies provided under this warranty are your sole and exclusive
remedy for any breach of our warranty and state the entire limit of our responsibilities.
Limited Warranty
