10
Troubleshooting
(cont.)
The seat locking rod will not push all the way into the chair while seated
Will need to install a new one. Contact your Direct Supply account manager for further assistance.
Check that the black elastic fabric behind the seat is not interfering with the locking mechanism. This
can be done by observing someone else using the chair and watching to determine whether the
fabric moves away from the locking rod. If the fabric is interfering with the locking rod, check that
the plastic guard under the fabric is securely in place. If it is not secure or is missing, contact your
distributor for further assistance.
The seat will not bottom out on the seat deck all the way
Make sure the seat locking knob is pulled OUT before sitting in the chair. The latch on the bottom of
the seat may be hitting the seat locking rod. Repetitive misuse could bend the locking rod over time
and void the warranty.
I can’t get the seat to go down
Check the weight setting on the lift mechanism, and adjust if necessary.
It’s not providing any lift
Check the weight setting on the lift mechanism, and adjust if necessary.
The locking pins will not come out
There is considerable force applied to the locking pins from the gas-spring. If you are having
difficulty removing the locking pins, ask for assistance and have someone gently move the seat
as you pull out the locking pins. This will take some force off the pins and allow them to come
out easier.
I cannot get the second locking pin in place when adjusting the weight setting
The force of the gas-spring is pushing the holes out of alignment. The seat needs to be moved
slightly to align the holes. Ask someone to assist you if you experience this situation.
The seat will not operate
Make sure the locking pin located on the seated user’s left side is pulled away from the chair all the
way so the seat is unlocked.
