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1-800-634-7328 DirectSupply.com
Customer Service
Our promise to you is that you will have a convenient and easy ordering experience, receive a
quality Packaged Terminal Air Conditioner/Heat Pump and enjoy outrageous customer service.
If you have any questions about the Packaged Terminal Air Conditioner/Heat Pump you have
purchased or would like to request warranty service, please contact:
Direct Supply Equipment
& Furnishings
at 1-800-634-7328, 6767 N. Industrial Road, Milwaukee, WI 53223,
Limited Warranty
We, Direct Supply Manufacturing, Inc., offer to you, as the original purchaser, a warranty for this
Direct Supply PTAC. Our warranty applies for the limited warranty period stated below. If any
product or product part listed below has an original defect in material or workmanship during the
applicable limited warranty period, we will replace it at our cost. A similar piece may be used for
replacement if the original pattern is no longer available. Our warranty applies only if the product
is properly maintained by the original purchaser for use and does not cover normal wear and tear,
modification of the product or damage caused by abuse, improper use, failure to maintain, use
which exceeds the published product limitations or the combination of any product with another
product. In addition, our warranty does not cover fading, colorfastness, stains, spills or exposure
to chemicals, odors, heat or light. Our warranty gives you specific legal rights, and you may also
have other rights, which vary from state to state. Please note that our limited warranty period
begins when we ship the product to you. The limited warranty period and our obligations under
the warranty end once you transfer the product to someone else, or at the end of the applicable
limited warranty period identified below, whichever is earlier.
Product
Warranty Period
Direct Supply PTAC (complete unit)
3 years
Direct Supply PTAC (sealed system)
5 years
Direct Supply PTAC (accessories & replacement parts)
30 days
DIRECT SUPPLY MANUFACTURING, INC. MAKES NO IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THESE AND ALL OTHER
IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. TO THE FULLEST EXTENT ALLOWED
BY LAW, DIRECT SUPPLY MANUFACTURING, INC. WILL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS THAT MAY RESULT
FROM THE PRODUCT OR YOUR USE OR INABILITY TO USE THE PRODUCT EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU, IF ANY, IS LIMITED TO THE
PRICE OF THE PRODUCT OR SERVICE GIVING RISE TO YOUR CLAIM. Some states do not allow an
exclusion or limitation of incidental or consequential damages, or how long an implied warranty lasts,
so the above limitations or exclusions may not apply to you. If implied warranties are not excluded,
and to the extent allowed by law, we limit any and all implied warranties to the applicable warranty
period identified above. Except for rights under any applicable state law, the remedies provided
under this warranty are your sole and exclusive remedy for any breach of our warranty and state the
entire limit of our responsibilities.
Limited Warranty
and Customer Service
