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IP Communication Solutions

Shenzhen Dinstar Co., Ltd.  

Website: http://www.dinstar.com
Email:[email protected]

Frequently Asked Questions

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UC350 can support GE0/GE1 interconnection services at the same time, which 
can make GE0 calls out of GE1. But the corresponding network port needs to be 
selected in the extension or trunk. If the network port is selected incorrectly, it 
will cause connection problems.

Does  UC350  support  dual  network  ports  to  access  different  networks  for 
interconnection and intercommunication to achieve business?

Yes  ,  it  supports  video  call  (not  conference  call)  such  as  VP2,  H263,  H264, 
H261, and also supports fax (T.30 or T.38).

Does UC350 support video call and fax?

The storage method can support USB flash disk or SD card.

What method does the device support to store data?

If more additional FXS, FXO, and E1 ports are needed, you can connect to other 
external VoIP gateways through SIP trunks.

How to expand the port when the port capacity is not sufficient?

The default FXO interface cable only supports the RJ45 interface, and the RJ11 
port needs to be separated by a splitter. Refer to the user manual for specific 
wiring methods.

Which wiring method is used for the equipment port?

You can factory reset the device via Web GUI.

How to factory reset the device?

This  document  only  provides  instructions  for  quick  installation  and  basic 
configuration.

For  detailed  configuration  and  Parameter  explanation,  Please  refer  to  User 
Manual or ask for technical support.

Summary of Contents for UC350

Page 1: ...50 Thanks for Choosing Dinstar s VoIP Gateway Please read this guide carefully before installing the gateway If you need any technical support please contact us Tel 86 755 61919966 Email support dinstar com Website www dinstar com ...

Page 2: ... device goes wrong FXS FXO Port busy FXS FXO port idle The gateway is properly connected to network The gateway is not connected to network or network connection is improper Work at 1000Mbps Network speed lower than 1000Mbps Blinking fastly Model Interface UC350 MCU Board User board slots optional RST 2 100 1000M Base T RJ45 1 USB 2 0 1 Console port FXS Board 2 RJ45 with 8 FXS FXO Board 2 RJ45 wit...

Page 3: ...witch Power Jack Power Switch Power Jack Display Screen Next OK Previous Attentions before Installing 4 To guarantee device works normally and to lengthen the service life of the device the humidity of the equipment room where device is installed in temperature should be 0 45 Power supply of device should be 100 240V AC and its socket is a three pin socket which should be grounded well To reduce t...

Page 4: ... 168 11 1 Network Cable F X S F X S F X O F X O F X O F X O M C U M C U M C U M C U MCU 0 MCU 1 SLOT0 SLOT2 SLOT1 SLOT3 D T U D T U PORT 0 PORT 1 PORT 2 PORT 3 PC 192 168 11 XXX IP Network Switch OK Welcome Ground Point Grounding Cable 100 240V AC Connect the power cord to power jack Connect gateway with power input and ground point ...

Page 5: ... admin and password is admin 123 Check Network Status 7 Check GE0 and GE1 network status on the Status Overview page Open the GUI in browser through IP HTTPS XX XX XX XX The GE0 default is 192 168 12 1 and GE1 default is 192 168 11 1 ...

Page 6: ...Modify Network Configuration 8 Log into the device and click Network Settings at the top menu bar to configure IP addresses of GE0 and GE1 ports Click Save and reset to make the settings take effect ...

Page 7: ...rresponding one After setting you need to click apply to make the settings take effect The registration status of SIP extension and SIP trunk can be checked on the Status SIP page If the status of the SIP account is unregistered it means that the device rejects to register the extension If the status of a newly added SIP account is registered it means that the device accepts the registration of th...

Page 8: ...ed to connect other SIP terminals or service providers When add a SIP trunk you should choose corresponding SIP profile based on your current network The SIP trunk supports UDP TCP TLS Also SIP trunk status can be checked under Status SIP page ...

Page 9: ...You can also create Trunk FXO It is an alternative to support calls through or from PSTN FXO ...

Page 10: ...E1 T1 You can set up ISDN PRI SS7 R2 connections via digital E1 T1 ports Please be sure the E1 T1 physical connection is well connected and PRI status is up and active before configuring the call routing ...

Page 11: ...11 to restart the device Click system Reboot menu to perform reboot Note Dialing 158 to query the IP address of GE0 port of the device is only available for FXO FXS user boards If your user board is E1 T1 boards it has to query the IP address from CONSOLE The UC350 supports max 300 routes the rule with a lower index has a higher priority The key configuration of route is at condition part Here you ...

Page 12: ...s fax T 30 or T 38 Does UC350 support video call and fax The storage method can support USB flash disk or SD card What method does the device support to store data If more additional FXS FXO and E1 ports are needed you can connect to other external VoIP gateways through SIP trunks How to expand the port when the port capacity is not sufficient The default FXO interface cable only supports the RJ45 i...

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