27
Appendix 2: Smart Camera Settings 3/3 - FAQ
I
’ve Already Connect My Smart Camera with LAN, but I Can’t Connect It in App.
Please make sure your router has successfully connected to Internet.
DHCP Server/Service should be Enable on the router. UPNP should be Enable too.
Your phone’s data plan should be available. Some carriers restricts the p2p connection protocol, try using App in the same Wi-Fi with
Smart Camera to figure out the problem.
If you still can’t connect it, try another router if possible. Some routers’ build-in firewall also interfere the connection.
How to Reset The Wi-Fi Settings?
Reconnect it to LAN and re-type the password in Smart Camera setting first, always.
Unplug the LAN cable after Wi-Fi setting is completed and restart Smart Camera.
Camera can’t support 5G Wi-Fi now, please use 2.4G wireless routers instead.
I Can’t Save the Snapshots.
App will need to access to your phone’s album for saving snapshots. The authorization might need you to approve while using the
function for the first time in some phones. If you mis-click the ‘No’ option during the authorization, you might need to enable it in the
system setting menu.
How to Reset My Smart Camera?
PLEASE MAKE SURE YOU CLEARLY KNOW THE RESULT OF RESETING:
ALL DATA WILL BE ERASED INCLUDING THE INTERNET SETTINGS AND RECORDED VIDEOS.
Power up your Smart Camera, hold the reset button for 10 seconds. Release the button then the Smart Camera would be reset.
