The Dealer is:
•
required to supply one-year labour warranty with all
installations and should cost this into their quote.
•
responsible for all after sales service related matters and
provide 24-hour service on all Dimplex storage heating
products.
•
responsible for educating the customer about the correct
working of the equipment, controls’ operation with the
Utility’s Off-Peak program and comfort concerns.
•
responsible for assisting the customer to complete the:
•
Off-Peak rate application for the utility.
•
DCP2010 Control Settings sheet from the VFMQ ETS Control Options and Wiring Manual.
Dimplex North America Limited • 1367 Industrial Road • Cambridge, ON N1R 7G8
Dealer Responsibilities and After-Sales Service
All information is subject to change
Dimplex’s limited warranty from the first purchase date is:
•
5 years for the VFMQ storage heater consisting of cabinet, elements and bricks.
•
3 years for the TOD Charge Control Panel and other storage heating accessories.
In addition to in-person and online training, Dimplex Dealers have access to Dimplex’s Technical
Support Team with direct escalation to our Solutions Manager for onsite questions to ensure the job
is completed right the first time without having to go back.
Technical Support Group: (888) 346-7539
Dimplex Warranty and Technical Support
