Problem
Possible Cause
Corrective Action
Circuit breaker
trips or fuse blows
when unit is turned
on.
Improper circuit current
rating.
Additional appliances may
exceed the current rating of
the circuit breaker or fuse. Plug
unit into another outlet or install
on a dedicated 15-amp circuit.
If problem persists, contact
technical support.
Unit turns on or o ff
by itself.
1. remote control has
a similar frequency to
another remote.
2. radio frequency
disturbance from
outside sources.
1. re-initialize remote or
move unit out of range of
interference.
2. Change frequency of other
device if possible.
3. If problem persists, contact
technical support.
Lights dim in room
while the unit is
on.
unit is drawing close to
circuit current rating.
Move the unit to another outlet
or install unit on a dedicated
15-amp circuit.
Power cord gets
warm.
1. normal operation.
2. Improper extension cord
in use.
1. The power cord may get
slightly warm to the touch
when the heater is on.
2. Ensure any extension cord
used is rated for 1875 W
and 14 AWG.
3. If problem persists, contact
technical support.
Fireplace does not
turn on.
1. unit is not plugged in.
2. Circuit breaker has
tripped.
3. Improper operation.
4. remote not initialized.
5. Depleted batteries in
remote.
1. Plug unit in to outlet.
2. Check electrical panel.
3. refer to instruction manual.
4. Initialize the remote control.
5. Install new battery into
remote.
6. If problem persists, contact
technical support.
Flame frozen or
shutters.
Contact technical support.
heater is not
turning off .
1. Improper operation.
1. refer to instruction manual.
2. If problem persists, unplug
unit and contact technical
support.
Troubleshooting guide
