Troubleshooting
Symptom
Cause
Corrective Action
The fl ame eff ect will not
start.
Mains plug is not plugged in.
Switch A is in the ‘ON’
(I)
position, but mode Switch B
has not been pressed. (See Fig.2)
Low water level.
Low voltage connector not connected properly. (See
Fig.8)
Check plug is connected to wall socket correctly.
Press Switch B once for fl ame eff ect. (See Fig.2)
Check the water tank is full and there is water in the
sump.
Check that the connector is inserted correctly. (See Fig.8)
The fl ame eff ect is too low.
Flame eff ect control knob is set too low.
(See Fig.2)
The water in the sump may be too high due to
the drawer being opened and closed a number of
times, water tank removed a number of times, or the
fi replaceplace has been moved.
Metal Disc at the base of Sump might be dirty (See
Fig.13)
Increase level of fl ame by turning Control knob C to the
left slowly. (See Fig.2)
If water level in the sump is more than 40mm, the sump
should be removed and emptied in the sink.
Clean Metal Discs with soft brush supplied. (See Fig.13)
See ‘Maintenance.’ for a step by step procedure.
Unpleasant smell when unit
is used.
Dirty or stale water.
Using unfi ltered tap water.
Clean the unit as described under maintenance.
Use tap water with a maximum hardness of 10 dH only.
The fl ame eff ect has too
much smoke.
Flame eff ect setting is too high.
Turn the fl ame eff ect Control knob C to the right until it
is at minimum and slowly turn to the left, about ¼ a turn,
at a time. Give the fl ame generator some time to adjust
before increasing. (See Fig.2)
Main lamps are not working
and there are no fl ames or
smoke.
There is no water in the tank.
Follow instructions under
Maintenance
, ‘Filling the
water tank’.
Check the plug is connected to wall socket correctly.
Switch ‘A’ Fig. 2 is in the ‘ON’ (
I
) position.
Press switch ‘B’ Fig.2 until you can hear one beep only, for
fl ame eff ect.
8. Carefully tilt, as shown, so that the liquid drains out of the sump. (See
Fig.12)
9. Put a small amount of washing up liquid into the sump, and using the
supplied brush, gently clean all surfaces including the metal disc and
the rubber seal located in the top grooved surface.
Do not remove the
rubber seals
. (See Fig.13 and 14)
10. When cleaned, thoroughly rinse the sump with clean water.
11. Clean the outlet surface of the sump lid with the brush and fl ush out
thoroughly with water. (See Fig.15 & 16)
12. Reverse the above steps to reassemble.
Air fi lter.
1. Gently pull the drawer out as far as possible. (See Fig.3).
2. Press Switch ‘A’ to the ‘OFF’
(0)
position (See Fig.2)
3. Remove the tank and place in a sink with the cap facing upwards.
4. Gently slide upwards the air fi lter plastic holder. (See Fig.17)
5. Remove the fi lter combination from the plastic holder.
6. Gently rinse with water in the sink and dry with fabric towel before
returning.
7. Replace the fi lter combination making sure that the course black fi lter
is in contact with the plastic holder. (See Fig.18)
8. Replace the tank.
9. Press Switch ‘A’ to the ‘ON’ (
I
) position (See Fig.2).
10. Close the drawer fully.
Recycling.
For electrical products sold within North America. At the end of the
electrical products useful life it should not be disposed of with household
waste. Please recycle where facilities exist. Check with your Local Authority
or retailer for recycling advice in your country.
After Sales Service
Should you require after sales service, please get in touch with the
supplier through whom you purchased the appliance.
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