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What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires a proof of purchase of
the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective
in material or workmanship during (i) the 2 year limited warranty period for products
other than surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
• Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
For products (other than surrounds (mantels) and trims) for the period ending
•
at midnight on the first anniversary of the date of first purchase
, Dimplex will
in its sole discretion either repair or replace such defective product or part without
charge. If Dimplex is unable to repair or replace such product or part, or if repair
or replacement is not commercially practicable or cannot be timely made, Dimplex
may, in lieu of repair or replacement, choose to refund the purchase price for such
product or part.
This limited warranty entitles the purchaser to on-site or in-home
warranty services
. Accordingly, Dimplex will be responsible for all labour and
transportation costs associated with the repair or replacement of the product or part
except as follows: (i) charges may be levied for travel costs incurred to travel to
the purchaser’s site where the product is located if the purchaser’s site is beyond
30 miles (48 km) from the closest service depot of Dimplex’s dealer or service
agent; and (ii) the purchaser is solely responsible for providing clear access to all
serviceable parts of the product.
For products (other than surrounds (mantels) and trims) for the period
•
commencing at 12:01 a.m. on the day after the first anniversary of the first
purchase and ending at midnight on the second anniversary of the date of
first purchase
,
this limited warranty entitles the purchaser to replacement parts
only without charge. If Dimplex is unable to replace such part, or if replacement
is not commercially practicable or cannot be timely made, Dimplex may, in lieu of
replacement, choose to refund the purchase price for such part. The purchaser
shall not be entitled to on-site or in-home warranty services. The purchaser shall
be responsible for all expenses incurred for the removal of the part and installation
of the replacement part including, without limitation, all shipping costs and
transportation costs to and from the authorized dealer’s or service agent’s place of
business and all labour costs. Such costs shall not be the responsibility of Dimplex.
For surrounds (mantels) and trims for the period ending at midnight on the
•
first anniversary of the date of first purchase,
Dimplex will in its sole discretion
either repair or replace such defective surrounds (mantels) and trims
or part thereof
without charge. If Dimplex is unable to repair or replace such product or part, or
if repair or replacement is not commercially practicable or cannot be timely made,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price
for such product or part. The purchaser shall not be entitled to on-site or in-house
